PBX

Automatic Call Distributor (ACD). También llamado Distribuidor Automático de Llamadas. En el ámbito de Centros de llamadas es un recurso de telefonía que administra las llamadas telefónicas entrantes (Campañas Inbound) y las distribuye a los Agentes, basándose en reglas y algoritmos configurables por el usuario, tales como Balanceo de Carga.

El modulo de ACD se encuentra en el menú de PBX:

ACD  le permitirá́:

  • Agregar
  • Eliminar
  • Editar, modificar, las diferentes opciones de configuración.

 

Definiciones, Acrónimos y Abreviaciones

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Agregar

 

 

Agregar ACD

Para crear un ACD, sera necesario presionar el botón de Agregar y nos mostrara el siguiente menú:

 

Donde, a continuación, se describen los siguientes campos:

 

ACD Number: Numero del ACD, permite máximo 9 dígitos.

ACD Name: Nombre del ACD

Caller ID Prefix: Prefijo que se mostrará en la pantalla de los agentes conectados al ACD al momento de recibir una llamada, (Mensaje que se agregará al Caller ID)

Music on hold: Activar/Desactivar música en espera.

Para poder escuchar la música en espera, es necesario subir el archivo de audio deseado en la carpeta que se genera con el mismo numero del ACD

/var/lib/asterisk/sounds/moh/NUMERO_ACD/

Para subir el audio, ver el manual “sounds

Máximum wait time: Tiempo máximo de espera de una llamada en el ACD, en caso de que este termine, la llamada procederá con el Fail Over en caso de que se configure.

Join empty: Permitir el acceso de una llamada al ACD si no hay agentes conectados, en caso de no permitir el acceso se procederá con el Fail Over o se terminara la llamada.

Leave when empty: Abandonar el ACD si los agentes se desconectaron en el transcurso de espera, en caso de abandono la llamada procederá con el Fail Over o se terminara.

Ring pattern: Seleccionar la estrategia en que se desbordara la llamada a los agentes.

  • Ringall – desbordar la llamada a todos los agentes al mismo tiempo, el primero que la conteste.
  • Leastrecent – desbordar llamada al agente con el menor número de llamadas.
  • Fewestcalls – Desborda la llamada al agente con el menor numero de llamadas contestadas
  • Random – Desborde de llamadas aleatorio.
  • RRMemory – Desborda la llamada conforme al orden en que se conectaron.
  • RRordered – X
  • Linear –  X

 

Agent timeout: Tiempo máximo de timbrado de una llamada al agente.

Retry: Tiempo de espera para timbrar al siguiente agente.

Wrap up time: Tiempo post llamada, tiempo de descanso para el agente después de una llamada.

Call monitor: Si/No, grabación de llamada a través del ACD.

Announce Hold Time: Anuncia el tiempo de espera para ser atendido.

Announce Position: Anuncia la posición en la que se encuentra la llamada en el ACD.

Frecuency: Se indica el tiempo o frecuencia que se indicara el Hold Time

Same MOH for all agent: Usar el mismo Music On Hold para todos los gentes.

Include context: YES-Permitirá salir del ACD cuando una llamada este en espera, se deberá crear un contexto en el dialplan y generar las opciones de salida o marcado hacia alguna extensión, el formato del contexto deberá ser: “context-NUMERO-ACD”, para mayor información de cómo crear context o generar opciones, vea el “Manual Dial Plan

Sumultaneous call: Permite que los agentes puedan recibir mas de una llamada a través del ACD.

 

Los campos que están con el símbolo de “ * ”, son obligatorios, por default ARAWeb establece algunos parámetros los cuales deberá modificar de acuerdo a sus criterios

 

Para la creación del ACD, debemos llenar los datos que se han mencionado conforme a los requerimientos que se tengan.

 

 Para cualquier ACD que se agrega, se recomienda activar el Fail Over, ya que este nos permitirá direccionar la llamada en casos como Maximum wait Time, Join Empty, etc. para poderle dar un tratamiento adecuado a la llamada, ya sea para terminarla o para desbordarla a una extensión, ACD, Ring Group, personalizar algún mensaje de despedida, etc.

El menú del Fail Over se mostrará una vez que seleccionemos la casilla en Yes

 

El ACD se puede agregar si lo desean sin activar el Fail Over, si se realiza de esta forma en caso de terminarse el Maximum wait time u otras opciones descritas con anterioridad, la llamada terminara sin aviso.

En el Fail Over podemos seleccionar 6 opciones para poder desbordar la llamada.

 

IVR: La llamada se desbordará a un IVR que se tenga generado.

Extensión: La llamada se desbordara a una extensión que seleccionemos, debemos considerar que esta debe estar conectada para que pueda recibir llamada, si no esta puede dirigirse a su buzón de voz en caso de tenerlo activado.

Voice Mail: La llamada se dirigirá directo a un voice mail seleccionado.

Ring Group: La llamada se dirigirá a un Ring Group, cabe mencionar que estos también pueden tener Fail Over

Queue: La llamada se puede redirigir a otra ACD o al mismo, solo que debemos generarlo primero para que lo podamos seleccionar, aun que no es recomendable ya que podemos llegar hacer un ciclo y afectar la operación del PBX

Custom: Este nos permite personalizar el Fail Over, ya que podemos llegar a direccionar la llamada a un celular, o reproducir algún audio que indique que no esta en operación, o alguna otra opción que no se cumpla de las anteriores.

 

Para agregar el ACD, solo bastara con presionar el botón de “Save”, se genera el ACD y nos lo mostrara de la siguiente forma.

Editar ACD

Para la edición del ACD, basta con presionar el icono de edición y entraremos a las herramientas del ACD, donde podremos cambiar cualquier opción que se requiera, al finalizar presionar el botón de “Save” para guardar cambios.

 

Eliminar ACD

Para eliminar el ACD, basta con presionar el botón de “Borrar” y este nos solicitar confirmar la acción.

 

 

Conectarse al ACD

Para conectarse al ACD y poder recibir llamadas, se deberá marcar desde la extensión el numero del ACD mas un asterisk, por ejemplo, si nuestro ACD es el 4444, desde la extensión a conectarse debemos marcar:

            4444*, donde se escuchará un mensaje indicando que el usuario esta conectado.

 

 

Desconectarse del ACD

Para desconectarse de un ACD y dejar de recibir llamadas de este, se deberá marcar desde la extensión el numero del ACD mas dos asteriscos, por ejemplo, si nuestros ACD es el 4444, debemos marcar desde la extensión:

 

            4444**, donde se escuchará un mensaje de usuario desconectado.

 

 

Recomendación: Sírvase de apoyo con ARAQlog para poder obtener estadísticas de las llamadas de los ACD/Queue/colas y respaldado con el Manual ARAQlog para tener una explicación de los reportes.

Este modulo es donde se encuentran algunas de las configuraciones generales para los canales SIP, IAX, Chan_dahdi.conf, voicemail, voicemail.conf, musiconhold.conf, features.conf y queues.conf

 

Acceso a Advanced Configuration

Para accesar a esta opción  se debe realizar lo siguiente:

  1. Accesar a la pagina web del usuario
  2. Ir a PBX
  3. Advanced Configuration

Se mostrara la siguiente pantalla:

Donde se encuentran las siguientes opciones generales

Configuration File

 en este control es donde elegiremos el archivo de configuraciones generales a modificar.

 

Search Context

en este control es donde se buscara algún contexto dentro de los archivos de configuración general.

 

Add Context

este control es utilizado para añadir un context a algún archivo de configuración

 

Send to PBX

 este control es utilizado para enviar las modificaciones realizadas al Conmutador.

 

Opciones generales de manipulación de datos de archivos

Para la modificación de estos archivos tenemos una barra de búsqueda y opciones como la siguiente:

Donde se puede filtrar, ordenar y añadir mas variables a cada archivo.

 

Filtrar por nombre

 En este control se escribe el nombre de la variable a buscar y después se presiona el botón  , se mostrara la información si es que existe.

 

Filtrar por Valor de variable

En este control se escribe valor de la variable a buscar y después se presiona el botón , se mostrara la información si es que existe.

 

Ordenar

En este control se podrá seleccionar la forma en que se ordenan los parámetros de los archivos.

Solo se deberá seleccionar el deseado para que la información se ordene de la manera indicada.

 

Botón Add Variable

Para agregar una variable se deberá presionar el botón Add Variable el cual creara una nueva linea en el archivo de configuración donde podremos ingresar la información deseada que se mostrara algo similar a la siguiente imagen.

 

Estructura de la información en los archivos generales

La forma en que se mostrara la información es similar a la que se utiliza en el dialplan, por lo que se encontrara el context o contexts existentes en cada archivo de configuración. Para desplegar la información del context se deberá presionar el icono .

 

Columnas en context

 

Cat Metric

Esta columna no deberá ser modificada ya que el valor que contiene es el identificador del archivo dentro de la estructura del conmutador

 

Var Metric

Esta columna puede ser modificada, para ordenar los parámetros de la manera que se desee, tomando en cuenta que el primer valor siempre es 1 y en orden ascendente.

 

Variable Name

Esta columna puede ser modificada para poner los parámetros se deseen, concernientes a cada archivo de configuración.

 

Variable Value

Esta columna puede ser modificada para poner el valor de la variable que se requiera

 

 

Archivos de Configuraciones Generales

 

Archivo Chan_dahdi.conf

En este archivo están las configuraciones de los controladores de las tarjetas físicas para las lineas digitales y analógicas.

 

El context principal es el Channels y es el único que deberá existir en este archivo y tendrá una estructura similar a esta:

 

Variables y Valores indicados para este archivo

Variable Name

Variable Value

busydetect

yes

busycount

5

progzone

us

language

es

rxwink

300

hidecallerid

no

callwaiting

yes

usecallingpres

yes

callwaitingcallerid

yes

callreturn

yes

echocancelwhenbridged

yes

echocancel

yes

echotraining

yes

echotraining

400

relaxdtmf

yes

rxgain

1.0

txgain

1.0

usecallerid

yes

inmediate

no

callprogress

no

mfcr2_logdir

log

mfcr2_logging

all

musiconhold

default

signalling

mfcr2

mfcr2_variant

mx

mfcr2_get_ani_first

no

mfcr2_max_ani

10

mfcr2_max_dnis

4

mfcr2_category

national_subscriber

mfcr2_mfback_timeout

-1

mfcr2_metering_pulse_timeout

-1

context

in-e1-span01

group

1

callgroup

1

pickupgroup

1

channel

1-15

channel

17-31

Para mas información sobre este archivo véase el anexo A.

 

 

Archivo Features.conf

Este archivo es el que controla los códigos de transferencia cuando uno se encuentra en llamada.

Donde el context featuremap es el siguiente:

 

Donde los parámetros principales son los siguientes:

Blindxfer : Código para la transferencia directa

Disconnect : Código para colgar llamada sin presionar el botón colgar del teléfono

Automon: Código para grabar la llamada en curso

Axtfer: Código para realizar una transferencia asistida

 

Context General

Donde los parámetros principales son los siguientes

Parkext: Extensión para estacionar una llamada

Parkpos: Rango de extensiones para estacionar la llamada

Context: Contexto donde se estacionaran las llamadas

Parkingtime: Tiempo que se estacionara la llamada antes de regresar a la extensión de origen del estacionamiento

Tranferdigittimeout: Tiempo que se espera para que se reciba un dígito después de solicitar una transferencia

Courtesytone: El archivo de audio que deberá ser reproducido en caso de alguna falla al transferir

Xfersound: Sonido que se reproducirá una vez que se solicite una transferencia (asistida o directa).

Para mas información sobre este archivo véase anexo B

 

Archivo IAX.conf

En este archivo se realiza la configuración general para el canal IAX2 que es nativo el conmutador.

Donde los parámetros principales son:

Variable

Valor de Variable

bindport

4569

bindaddr

0.0.0.0

language

es

bandwidth

low

disallow

all

allow

gsm

allow

ulaw

jitterbuffer

no

forcejitterbuffer

no

dropcount

2

trunkfreq

20

authdebug

yes

tos

0x18

mailboxdetail

yes

autokill

yes

codecpriority

reqonly

qualifysmoothing

Yes

requirecalltoken

No

Calltokenoptional

0.0.0.0/0.0.0.0

Para mas información acerca de este archivo véase Anexo C.

 

Archivo Musiconhold.conf

En este archivo se administran las clases de música de espera en el conmutador

La música de espera que existe de fabrica es la música de espera default.

Para administrar las demás clases de música en espera se realiza por medio del menú PBX – Music on hold.

Para mas información véase Anexo C.

 

 

Archivo QUEUES.CONF

Este archivo administra las opciones generales de los ACD (Colas de espera).

El único parámetro que se usa en este archivo es:

Persistentmembers = yes

 

La administración de los ACD (colas de espera) se debe llevar a cabo en el menú PBX-ACD.

 

 

Archivo SIP.conf

En este archivo de configuración se realizan las modificaciones a los parámetros generales del canal SIP del conmutador.

Donde los parámetros generales son:

property_name          

property_val       

 default_context       

default            

 allowguest            

no                 

 allowoverlap          

no                 

 allowtransfer         

yes                

 realm                  

RM-IP-PBX           

 transport            

udp,ws,wss         

 srvlookup            

yes                

 maxexpiry            

3600               

 minexpiry            

60                 

 defaultexpiry        

120                

 qualifyfreq          

60                 

 qualifygap           

100                

 registertimeout      

20                 

 registerattempts    

0                  

 rtptimeout         

60                 

 rtpholdtimeout    

300                 

 videosupport     

yes                

 maxcallbitrate  

384                

 faxdetect      

yes                

 t38pt_udptl   

yes                

 directmedia  

no                 

 notifyringing

yes                

 notifyhold 

yes                

 dtmfmode  

auto               

 relaxdtmf 

yes                

 trustrpid

yes                

 sendrpid

no                 

 useragent           

RM-IP-PBX        

 vmexten            

*97                

 language          

en                 

 disallow         

all                

 allow           

ulaw,alaw,gsm      

 g726nonstandard         

en                  

 nat                     

force_rport,comedia

 nat_type                

public             

 accept_outofcall_message

yes                

 auth_message_requests

yes                

 bindaddr           

0.0.0.0          

 bindport          

5060               

 outboundproxy    

127.0.0.1          

 outboundproxyport

5060               

Para la modificación o eliminación de parámetros y variables sobre este archivo, se deberá consultar a soporte técnico e indicar la situación por la cual estos parámetros deben ser modificados, ya que cualquier modificación afecta al conmutador completamente, pudiendo dejar inservible el mismo temporalmente.

Para mas información acerca de este archivo véase Anexo D.

 

 

Archivo VOICEMAIL.CONF

Este archivo configura las opciones generales del comportamiento del buzón de voz de todas las extensiones:

Se deberá solicitar apoyo para modificar este, ya que podrían dejar de funcionar las opciones del buzón de voz correctamente, para mas información sobre este véase Anexo D.

 

 

Opción Voicemail

En esta opción se modifica el cuerpo del correo electrónico que sera enviado al correo electrónico que tenga el usuario configurado.

Donde se puede escribir en el idioma que usted requiera tomando en cuenta las siguientes variables:

Variable

Valor/descripcion

${VM_CATEGORY}

Categoria del mensaje

${VM_NAME}

Nombre completo del buzon

${VM_MAILBOX}

 Numero de mensaje en el buzon

${VM_DUR}

 Duracion del Mensaje

${VM_MSGNUM}

 Cantidad de mensajes en el buzon

${VM_CALLERID}

Identificador de llamada (De quien deja el buzon)

${VM_CIDNAME}

 Nombre de este buzon

${VM_CIDNUM}

 Identificador de llamada de este buzon

${VM_DATE}

 Fecha del buzon de voz

${VM_MESSAGEFILE}

 Ruta donde se encuentra archivo de buzon

 

 

 

 

Anexo A

 

CHAN_DAHDI.CONF

 

DAHDI Telephony Configuration file

 

 You need to restart Asterisk to re-configure the DAHDI channel

 CLI> module reload chan_dahdi.so

      will reload the configuration file, but not all configuration options

      are re-configured during a reload (signalling, as well as PRI and

      SS7-related settings cannot be changed on a reload).

 

 This file documents many configuration variables.  Normally unless you know

 what a variable means or that it should be changed, there’s no reason to

 un-comment those lines.

 

 Examples below that are commented out (those lines that begin with a » but

 no space afterwards) typically show a value that is not the default value,

 but would make sense under certain circumstances. The default values are

 usually sane. Thus you should typically not touch them unless you know what

 they mean or you know you should change them.

 

[trunkgroups]

 

 Trunk groups are used for NFAS connections.

 

 Group: Defines a trunk group.

        trunkgroup => <trunkgroup>,<dchannel>[,<backup1>…]

 

        trunkgroup  is the numerical trunk group to create

        dchannel    is the DAHDI channel which will have the

                    d-channel for the trunk.

        backup1     is an optional list of backup d-channels.

 

trunkgroup => 1,24,48

trunkgroup => 1,24

 

 Spanmap: Associates a span with a trunk group

        spanmap => <dahdispan>,<trunkgroup>[,<logicalspan>]

 

        dahdispan   is the DAHDI span number to associate

        trunkgroup  is the trunkgroup (specified above) for the mapping

        logicalspan is the logical span number within the trunk group to use.

                    if unspecified, no logical span number is used.

 

spanmap => 1,1,1

spanmap => 2,1,2

spanmap => 3,1,3

spanmap => 4,1,4

 

[channels]

 

 Default language

 

language=en

 

 Context for incoming calls. Defaults to ‘default’

 

context=public

 

 Switchtype:  Only used for PRI.

 

 national:    National ISDN 2 (default)

 dms100:      Nortel DMS100

 4ess:        AT&T 4ESS

 5ess:        Lucent 5ESS

 euroisdn:    EuroISDN (common in Europe)

 ni1:         Old National ISDN 1

 qsig:        Q.SIG

 

switchtype=euroisdn

 

 MSNs for ISDN spans.  Asterisk will listen for the listed numbers on

 incoming calls and ignore any calls not listed.

 Here you can give a comma separated list of numbers or dialplan extension

 patterns.  An empty list disables MSN matching to allow any incoming call.

 Only set on PTMP CPE side of ISDN span if needed.

 The default is an empty list.

msn=

 

 Some switches (AT&T especially) require network specific facility IE.

 Supported values are currently ‘none’, ‘sdn’, ‘megacom’, ‘tollfreemegacom’, ‘accunet’

 

 nsf cannot be changed on a reload.

 

nsf=none

 

service_message_support=yes

 Enable service message support for channel. Must be set after switchtype.

 

 Dialing options for ISDN (i.e., Dial(DAHDI/g1/exten/options)):

 R      Reverse Charge Indication

          Indicate to the called party that the call will be reverse charged.

 K(n)   Keypad digits n

          Send out the specified digits as keypad digits.

 

 PRI Dialplan: The ISDN-level Type Of Number (TON) or numbering plan, used for

 the dialed number.  Leaving this as ‘unknown’ (the default) works for most

 cases.  In some very unusual circumstances, you may need to set this to

 ‘dynamic’ or ‘redundant’.

 

 unknown:        Unknown

 private:        Private ISDN

 local:          Local ISDN

 national:       National ISDN

 international:  International ISDN

 dynamic:        Dynamically selects the appropriate dialplan using the

                 prefix settings.

 redundant:      Same as dynamic, except that the underlying number is not

                 changed (not common)

 

 pridialplan cannot be changed on reload.

pridialplan=unknown

 

 PRI Local Dialplan:  Only RARELY used for PRI (sets the calling number’s

 numbering plan).  In North America, the typical use is sending the 10 digit

 callerID number and setting the prilocaldialplan to ‘national’ (the default).

 Only VERY rarely will you need to change this.

 

 unknown:        Unknown

 private:        Private ISDN

 local:          Local ISDN

 national:       National ISDN

 international:  International ISDN

 from_channel:   Use the CALLERID(ton) value from the channel.

 dynamic:        Dynamically selects the appropriate dialplan using the

                 prefix settings.

 redundant:      Same as dynamic, except that the underlying number is not

                 changed (not common)

 

 prilocaldialplan cannot be changed on reload.

prilocaldialplan=national

 

 PRI Connected Line Dialplan:  Sets the connected party number’s numbering plan.

 

 unknown:        Unknown

 private:        Private ISDN

 local:          Local ISDN

 national:       National ISDN

 international:  International ISDN

 from_channel:   Use the CONNECTEDLINE(ton) value from the channel.

 dynamic:        Dynamically selects the appropriate dialplan using the

                 prefix settings.

 redundant:      Same as dynamic, except that the underlying number is not

                 changed (not common)

 

 pricpndialplan cannot be changed on reload.

pricpndialplan=from_channel

 

 pridialplan may be also set at dialtime, by prefixing the dialed number with

 one of the following letters:

 U – Unknown

 I – International

 N – National

 L – Local (Net Specific)

 S – Subscriber

 V – Abbreviated

 R – Reserved (should probably never be used but is included for completeness)

 

 Additionally, you may also set the following NPI bits (also by prefixing the

 dialed string with one of the following letters):

 u – Unknown

 e – E.163/E.164 (ISDN/telephony)

 x – X.121 (Data)

 f – F.69 (Telex)

 n – National

 p – Private

 r – Reserved (should probably never be used but is included for completeness)

 

 You may also set the prilocaldialplan in the same way, but by prefixing the

 Caller*ID Number rather than the dialed number.

 

 Please note that telcos which require this kind of additional manipulation

 of the TON/NPI are *rare*.  Most telco PRIs will work fine simply by

 setting pridialplan to unknown or dynamic.

 

 

 PRI caller ID prefixes based on the given TON/NPI (dialplan)

 This is especially needed for EuroISDN E1-PRIs

 

 None of the prefix settings can be changed on reload.

 

 sample 1 for Germany

internationalprefix = 00

nationalprefix = 0

localprefix = 0711

privateprefix = 07115678

unknownprefix =

 

 sample 2 for Germany

internationalprefix = +

nationalprefix = +49

localprefix = +49711

privateprefix = +497115678

unknownprefix =

 

 PRI resetinterval: sets the time in seconds between restart of unused

 B channels defaults to ‘never’.

 

resetinterval = 3600

 

 Enable per ISDN span to force a RESTART on a channel that returns a cause

 code of PRI_CAUSE_REQUESTED_CHAN_UNAVAIL(44).  If this option is enabled

 and the reason the peer rejected the call with cause 44 was that the

 channel is stuck in an unavailable state on the peer, then this might

 help release the channel.  It is worth noting that the next outgoing call

 Asterisk makes will likely try the same channel again.

 

 NOTE: Sending a RESTART in response to a cause 44 is not required

 (nor prohibited) by the standards and is likely a primitive chan_dahdi

 response to call collisions (glare) and buggy peers.  However, there

 are telco switches out there that ignore the RESTART and continue to

 send calls to the channel in the restarting state.

 Default no.

 

force_restart_unavailable_chans=yes

 

 Assume inband audio may be present when a SETUP ACK message is received.

 Q.931 Section 5.1.3 says that in scenarios with overlap dialing, when a

 dialtone is sent from the network side, progress indicator 8 «Inband info

 now available» MAY be sent to the CPE if no digits were received with

 the SETUP.  It is thus implied that the ie is mandatory if digits came

 with the SETUP and dialtone is needed.

 This option should be enabled, when the network sends dialtone and you

 want to hear it, but the network doesn’t send the progress indicator when

 needed.

 

 NOTE: For Q.SIG setups this option should be enabled when outgoing overlap

 dialing is also enabled because Q.SIG does not send the progress indicator

 with the SETUP ACK.

 Default no.

 

inband_on_setup_ack=yes

 

 Assume inband audio may be present when a PROCEEDING message is received.

 Q.931 Section 5.1.2 says the network cannot assume that the CPE side has

 attached to the B channel at this time without explicitly sending the

 progress indicator ie informing the CPE side to attach to the B channel

 for audio.  However, some non-compliant ISDN switches send a PROCEEDING

 without the progress indicator ie indicating inband audio is available and

 assume that the CPE device has connected the media path for listening to

 ringback and other messages.

 Default no.

 

inband_on_proceeding=yes

 

 Overlap dialing mode (sending overlap digits)

 Cannot be changed on a reload.

 

 incoming: incoming direction only

 outgoing: outgoing direction only

 no: neither direction

 yes or both: both directions

 

overlapdial=yes

 

 Send/receive ISDN display IE options.  The display options are a comma separated

 list of the following options:

 

 block:        Do not pass display text data.

               Q.SIG: Default for send/receive.

               ETSI CPE: Default for send.

 name_initial: Use display text in SETUP/CONNECT messages as the party name.

               Default for all other modes.

 name_update:  Use display text in other messages (NOTIFY/FACILITY) for COLP name

               update.

 name:         Combined name_initial and name_update options.

 text:         Pass any unused display text data as an arbitrary display message

               during a call.  Sent text goes out in an INFORMATION message.

 

 * Default is an empty string for legacy behavior.

 * The name options are not recommended for Q.SIG since Q.SIG already

   supports names.

 * The send block is the only recommended setting for CPE mode since Q.931 uses

   the display IE only in the network to user direction.

 

 display_send and display_receive cannot be changed on reload.

 

display_send=

display_receive=

 

 Allow sending an ISDN Malicious Caller ID (MCID) request on this span.

 Default disabled

 

mcid_send=yes

 

 Send ISDN date/time IE in CONNECT message option.  Only valid on NT spans.

 

 no:           Do not send date/time IE in CONNECT message.

 date:         Send date only.

 date_hh       Send date and hour.

 date_hhmm     Send date, hour, and minute.

 date_hhmmss   Send date, hour, minute, and second.

 

 Default is an empty string which lets libpri pick the default

 date/time IE send policy.

 

datetime_send=

 

 Send ISDN conected line information.

 

 block:   Do not send any connected line information.

 connect: Send connected line information on initial connect.

 update:  Same as connect but also send any updates during a call.

          Updates happen if the call is transferred. (Default)

 

colp_send=update

 

 Allow inband audio (progress) when a call is DISCONNECTed by the far end of a PRI

 

inbanddisconnect=yes

 

 Allow a held call to be transferred to the active call on disconnect.

 This is useful on BRI PTMP NT lines where an ISDN phone can simulate the

 transfer feature of an analog phone.

 The default is no.

hold_disconnect_transfer=yes

 

 BRI PTMP layer 1 presence.

 You should normally not need to set this option.

 You may need to set this option if your telco brings layer 1 down when

 the line is idle.

 required:      Layer 1 presence required for outgoing calls. (default)

 ignore:        Ignore alarms from DAHDI about this span.

                (Layer 1 and 2 will be brought back up for an outgoing call.)

                NOTE:  You will not be able to detect physical line problems

                until an outgoing call is attempted and fails.

 

layer1_presence=ignore

 

 BRI PTMP layer 2 persistence.

 You should normally not need to set this option.

 You may need to set this option if your telco brings layer 1 down when

 the line is idle.

 <blank>:       Use libpri default.

 keep_up:       Bring layer 2 back up if peer takes it down.

 leave_down:    Leave layer 2 down if peer takes it down. (Libpri default)

                (Layer 2 will be brought back up for an outgoing call.)

 

layer2_persistence=leave_down

 

 PRI Out of band indications.

 Enable this to report Busy and Congestion on a PRI using out-of-band

 notification. Inband indication, as used by Asterisk doesn’t seem to work

 with all telcos.

 

 outofband:      Signal Busy/Congestion out of band with RELEASE/DISCONNECT

 inband:         Signal Busy/Congestion using in-band tones (default)

 

 priindication cannot be changed on a reload.

 

priindication = outofband

 

 If you need to override the existing channels selection routine and force all

 PRI channels to be marked as exclusively selected, set this to yes.

 

 priexclusive cannot be changed on a reload.

 

priexclusive = yes

 

 

 If you need to use the logical channel mapping with your Q.SIG PRI instead

 of the physical mapping you must use the qsigchannelmapping option.

 

 logical:  Use the logical channel mapping

 physical: Use physical channel mapping (default)

 

qsigchannelmapping=logical

 

 If you wish to ignore remote hold indications (and use MOH that is supplied over

 the B channel) enable this option.

 

discardremoteholdretrieval=yes

 

 ISDN Timers

 All of the ISDN timers and counters that are used are configurable.  Specify

 the timer name, and its value (in ms for timers).

 K:    Layer 2 max number of outstanding unacknowledged I frames (default 7)

 N200: Layer 2 max number of retransmissions of a frame (default 3)

 T200: Layer 2 max time before retransmission of a frame (default 1000 ms)

 T203: Layer 2 max time without frames being exchanged (default 10000 ms)

 T305: Wait for DISCONNECT acknowledge (default 30000 ms)

 T308: Wait for RELEASE acknowledge (default 4000 ms)

 T309: Maintain active calls on Layer 2 disconnection (default 6000 ms)

       EuroISDN: 6000 to 12000 ms, according to (N200 + 1) x T200 + 2s

       May vary in other ISDN standards (Q.931 1993 : 90000 ms)

 T313: Wait for CONNECT acknowledge, CPE side only (default 3000 ms)

 

 T-RESPONSE:   Maximum time to wait for a typical APDU response. (default 4000 ms)

               This is an implementation timer when the standard does not specify one.

 T-ACTIVATE:   Request supervision timeout. (default 10000 ms)

 T-RETENTION:  Maximum  time to wait for user A to activate call-completion. (default 30000 ms)

               Used by ETSI PTP, ETSI PTMP, and Q.SIG as the cc_offer_timer.

 T-CCBS1:      T-STATUS timer equivalent for CC user A status. (default 4000 ms)

 T-CCBS2:      Maximum  time the CCBS service will be active (default 45 min in ms)

 T-CCBS3:      Maximum  time to wait for user A to respond to user B availability. (default 20000 ms)

 T-CCBS5:      Network B CCBS supervision timeout. (default 60 min in ms)

 T-CCBS6:      Network A CCBS supervision timeout. (default 60 min in ms)

 T-CCNR2:      Maximum  time the CCNR service will be active (default 180 min in ms)

 T-CCNR5:      Network B CCNR supervision timeout. (default 195 min in ms)

 T-CCNR6:      Network A CCNR supervision timeout. (default 195 min in ms)

 CC-T1:        Q.SIG CC request supervision timeout. (default 30000 ms)

 CCBS-T2:      Q.SIG CCBS supervision timeout. (default 60 min in ms)

 CCNR-T2:      Q.SIG CCNR supervision timeout. (default 195 min in ms)

 CC-T3:        Q.SIG CC Maximum time to wait for user A to respond to user B availability. (default 30000 ms)

 

pritimer => t200,1000

pritimer => t313,4000

 

 CC PTMP recall mode:

 specific – Only the CC original party A can participate in the CC callback

 global – Other compatible endpoints on the PTMP line can be party A in the CC callback

 

 cc_ptmp_recall_mode cannot be changed on a reload.

 

cc_ptmp_recall_mode = specific

 

 CC Q.SIG Party A (requester) retain signaling link option

 retain       Require that the signaling link be retained.

 release      Request that the signaling link be released.

 do_not_care  The responder is free to choose if the signaling link will be retained.

 

cc_qsig_signaling_link_req = retain

 

 CC Q.SIG Party B (responder) retain signaling link option

 retain       Prefer that the signaling link be retained.

 release      Prefer that the signaling link be released.

 

cc_qsig_signaling_link_rsp = retain

 

 See ccss.conf.sample for more options.  The timers described by ccss.conf.sample

 are not used by ISDN for the native protocol since they are defined by the

 standards and set by pritimer above.

 

 To enable transmission of facility-based ISDN supplementary services (such

 as caller name from CPE over facility), enable this option.

 Cannot be changed on a reload.

 

facilityenable = yes

 

 

 This option enables Advice of Charge pass-through between the ISDN PRI and

 Asterisk.  This option can be set to any combination of ‘s’, ‘d’, and ‘e’ which

 represent the different variants of Advice of Charge, AOC-S, AOC-D, and AOC-E.

 Advice of Charge pass-through is currently only supported for ETSI.  Since most

 AOC messages are sent on facility messages, the ‘facilityenable’ option must

 also be enabled to fully support AOC pass-through.

 

aoc_enable=s,d,e

 

 When this option is enabled, a hangup initiated by the ISDN PRI side of the

 asterisk channel will result in the channel delaying its hangup in an

 attempt to receive the final AOC-E message from its bridge.  The delay

 period is configured as one half the T305 timer length. If the channel

 is not bridged the hangup will occur immediatly without delay.

 

aoce_delayhangup=yes

 

 pritimer cannot be changed on a reload.

 

 Signalling method. The default is «auto». Valid values:

 auto:           Use the current value from DAHDI.

 em:             E & M

 em_e1:          E & M E1

 em_w:           E & M Wink

 featd:          Feature Group D (The fake, Adtran style, DTMF)

 featdmf:        Feature Group D (The real thing, MF (domestic, US))

 featdmf_ta:     Feature Group D (The real thing, MF (domestic, US)) through

                 a Tandem Access point

 featb:          Feature Group B (MF (domestic, US))

 fgccama:        Feature Group C-CAMA (DP DNIS, MF ANI)

 fgccamamf:      Feature Group C-CAMA MF (MF DNIS, MF ANI)

 fxs_ls:         FXS (Loop Start)

 fxs_gs:         FXS (Ground Start)

 fxs_ks:         FXS (Kewl Start)

 fxo_ls:         FXO (Loop Start)

 fxo_gs:         FXO (Ground Start)

 fxo_ks:         FXO (Kewl Start)

 pri_cpe:        PRI signalling, CPE side

 pri_net:        PRI signalling, Network side

 bri_cpe:        BRI PTP signalling, CPE side

 bri_net:        BRI PTP signalling, Network side

 bri_cpe_ptmp:   BRI PTMP signalling, CPE side

 bri_net_ptmp:   BRI PTMP signalling, Network side

 sf:             SF (Inband Tone) Signalling

 sf_w:           SF Wink

 sf_featd:       SF Feature Group D (The fake, Adtran style, DTMF)

 sf_featdmf:     SF Feature Group D (The real thing, MF (domestic, US))

 sf_featb:       SF Feature Group B (MF (domestic, US))

 e911:           E911 (MF) style signalling

 ss7:            Signalling System 7

 mfcr2:          MFC/R2 Signalling. To specify the country variant see ‘mfcr2_variant’

 

 The following are used for Radio interfaces:

 fxs_rx:         Receive audio/COR on an FXS kewlstart interface (FXO at the

                 channel bank)

 fxs_tx:         Transmit audio/PTT on an FXS loopstart interface (FXO at the

                 channel bank)

 fxo_rx:         Receive audio/COR on an FXO loopstart interface (FXS at the

                 channel bank)

 fxo_tx:         Transmit audio/PTT on an FXO groundstart interface (FXS at

                 the channel bank)

 em_rx:          Receive audio/COR on an E&M interface (1-way)

 em_tx:          Transmit audio/PTT on an E&M interface (1-way)

 em_txrx:        Receive audio/COR AND Transmit audio/PTT on an E&M interface

                 (2-way)

 em_rxtx:        Same as em_txrx (for our dyslexic friends)

 sf_rx:          Receive audio/COR on an SF interface (1-way)

 sf_tx:          Transmit audio/PTT on an SF interface (1-way)

 sf_txrx:        Receive audio/COR AND Transmit audio/PTT on an SF interface

                 (2-way)

 sf_rxtx:        Same as sf_txrx (for our dyslexic friends)

 ss7:            Signalling System 7

 

 signalling of a channel can not be changed on a reload.

 

signalling=fxo_ls

 

 If you have an outbound signalling format that is different from format

 specified above (but compatible), you can specify outbound signalling format,

 (see below). The ‘signalling’ format specified will be the inbound signalling

 format. If you only specify ‘signalling’, then it will be the format for

 both inbound and outbound.

 

 outsignalling can only be one of:

   em, em_e1, em_w, sf, sf_w, sf_featd, sf_featdmf, sf_featb, featd,

   featdmf, featdmf_ta, e911, fgccama, fgccamamf

 

 outsignalling cannot be changed on a reload.

 

signalling=featdmf

 

outsignalling=featb

 

 For Feature Group D Tandem access, to set the default CIC and OZZ use these

 parameters (Will not be updated on reload):

 

defaultozz=0000

defaultcic=303

 

 A variety of timing parameters can be specified as well

 The default values for those are «-1», which is to use the

 compile-time defaults of the DAHDI kernel modules. The timing

 parameters, (with the standard default from DAHDI):

 

    prewink:     Pre-wink time (default 50ms)

    preflash:    Pre-flash time (default 50ms)

    wink:        Wink time (default 150ms)

    flash:       Flash time (default 750ms)

    start:       Start time (default 1500ms)

    rxwink:      Receiver wink time (default 300ms)

    rxflash:     Receiver flashtime (default 1250ms)

    debounce:    Debounce timing (default 600ms)

 

 None of them will update on a reload.

 

 How long generated tones (DTMF and MF) will be played on the channel

 (in milliseconds).

 

 This is a global, rather than a per-channel setting. It will not be

 updated on a reload.

 

toneduration=100

 

 Whether or not to do distinctive ring detection on FXO lines:

 

usedistinctiveringdetection=yes

 

 enable dring detection after caller ID for those countries like Australia

 where the ring cadence is changed *after* the caller ID spill:

 

distinctiveringaftercid=yes

 

 Whether or not to use caller ID:

 

usecallerid=yes

 

 Type of caller ID signalling in use

     bell     = bell202 as used in US (default)

     v23      = v23 as used in the UK

     v23_jp   = v23 as used in Japan

     dtmf     = DTMF as used in Denmark, Sweden and Netherlands

     smdi     = Use SMDI for caller ID.  Requires SMDI to be enabled (usesmdi).

 

cidsignalling=v23

 

 What signals the start of caller ID

     ring        = a ring signals the start (default)

     polarity    = polarity reversal signals the start

     polarity_IN = polarity reversal signals the start, for India,

                   for dtmf dialtone detection using DTMF.

     (see https://wiki.asterisk.org/wiki/display/AST/Caller+ID+in+India)

     dtmf        = causes monitor loop to look for dtmf energy on the

                   incoming channel to initate cid acquisition

 

cidstart=polarity

 

 When cidstart=dtmf, the energy level on the line used to trigger dtmf cid

 acquisition. This number is compared to the average over a packet of audio

 of the absolute values of 16 bit signed linear samples. The default is set

 to 256. The choice of 256 is arbitrary. The value you should select should

 be high enough to prevent false detections while low enough to insure that

 no dtmf spills are missed.

 

dtmfcidlevel=256

 

 Whether or not to hide outgoing caller ID (Override with *67 or *82)

 (If your dialplan doesn’t catch it)

 

hidecallerid=yes

 

 Enable if you need to hide just the name and not the number for legacy PBX use.

 Only applies to PRI channels.

hidecalleridname=yes

 

 On UK analog lines, the caller hanging up determines the end of calls.  So

 Asterisk hanging up the line may or may not end a call (DAHDI could just as

 easily be re-attaching to a prior incoming call that was not yet hung up).

 This option changes the hangup to wait for a dialtone on the line, before

 marking the line as once again available for use with outgoing calls.

 Specified in milliseconds, not set by default.

waitfordialtone=1000

 

 For analog lines, enables Asterisk to use dialtone detection per channel

 if an incoming call was hung up before it was answered.  If dialtone is

 detected, the call is hung up.

 no:       Disabled. (Default)

 yes:      Look for dialtone for 10000 ms after answer.

 <number>: Look for dialtone for the specified number of ms after answer.

 always:   Look for dialtone for the entire call.  Dialtone may return

           if the far end hangs up first.

 

dialtone_detect=no

 

 The following option enables receiving MWI on FXO lines.  The default

 value is no.

            The mwimonitor can take the following values

                        no – No mwimonitoring occurs. (default)

                        yes – The same as specifying fsk

                        fsk – the FXO line is monitored for MWI FSK spills

                        fsk,rpas – the FXO line is monitored for MWI FSK spills preceded

                                    by a ring pulse alert signal.

                        neon – The fxo line is monitored for the presence of NEON pulses

                                    indicating MWI.

 When detected, an internal Asterisk MWI event is generated so that any other

 part of Asterisk that cares about MWI state changes is notified, just as if

 the state change came from app_voicemail.

 For FSK MWI Spills, the energy level that must be seen before starting the

 MWI detection process can be set with ‘mwilevel’.

 

mwimonitor=no

mwilevel=512

 

 This option is used in conjunction with mwimonitor.  This will get executed

 when incoming MWI state changes.  The script is passed 2 arguments.  The

 first is the corresponding configured mailbox, and the second is 1 or 0,

 indicating if there are messages waiting or not.

 Note: app_voicemail mailboxes are in the form of mailbox@context.

 

 /usr/local/bin/dahdinotify.sh 501@mailboxes 1

 

mwimonitornotify=/usr/local/bin/dahdinotify.sh

 

 The following keyword ‘mwisendtype’ enables various VMWI methods on FXS lines (if supported).

 The default is to send FSK only.

 The following options are available

 ‘rpas’ Ring Pulse Alert Signal, alerts intelligent phones that a FSK message is about to be sent.

 ‘lrev’ Line reversed to indicate messages waiting.

 ‘hvdc’ 90Vdc OnHook DC voltage to indicate messages waiting.

 ‘hvac’ or ‘neon’ 90Vac OnHook AC voltage to light Neon bulb.

 ‘nofsk’ Disables FSK MWI spills from being sent out.

 It is feasible that multiple options can be enabled.

mwisendtype=rpas,lrev

 

 Whether or not to enable call waiting on internal extensions

 With this set to ‘yes’, busy extensions will hear the call-waiting

 tone, and can use hook-flash to switch between callers. The Dial()

 app will not return the «BUSY» result for extensions.

 

callwaiting=yes

 

 Configure the number of outstanding call waiting calls for internal ISDN

 endpoints before bouncing the calls as busy.  This option is equivalent to

 the callwaiting option for analog ports.

 A call waiting call is a SETUP message with no B channel selected.

 The default is zero to disable call waiting for ISDN endpoints.

max_call_waiting_calls=0

 

 Allow incoming ISDN call waiting calls.

 A call waiting call is a SETUP message with no B channel selected.

allow_call_waiting_calls=no

 

 Configure the ISDN span to indicate MWI for the list of mailboxes.

 You can give a comma separated list of up to 8 mailboxes per span.

 An empty list disables MWI.

 

 The default is an empty list.

mwi_mailboxes=vm-mailbox{,vm-mailbox}

  vm-mailbox = Internal voicemail mailbox identifier.

  Note: app_voicemail mailboxes must be in the form of mailbox@context.

mwi_mailboxes=501@mailboxes,502@mailboxes

 

 Configure the ISDN mailbox number sent over the span for MWI mailboxes.

 The position of the number in the list corresponds to the position in

 mwi_mailboxes.  If either position in mwi_mailboxes or mwi_vm_boxes is

 empty then that position is disabled.

 

 The default is an empty list.

mwi_vm_boxes=mailbox_number{,mailbox_number}

mwi_vm_boxes=501,502

 

 Configure the ISDN span voicemail controlling numbers for MWI mailboxes.

 What number to call for a user to retrieve voicemail messages.

 

 You can give a comma separated list of numbers.  The position of the number

 corresponds to the position in mwi_mailboxes.  If a position is empty then

 the last number is reused.

 

 For example:

  mwi_vm_numbers=700,,800,,900

 is equivalent to:

  mwi_vm_numbers=700,700,800,800,900,900,900,900

 

 The default is no number.

mwi_vm_numbers=

 

 Whether or not restrict outgoing caller ID (will be sent as ANI only, not

 available for the user)

 Mostly use with FXS ports

 Does nothing.  Use hidecallerid instead.

 

restrictcid=no

 

 Whether or not to use the caller ID presentation from the Asterisk channel

 for outgoing calls.

 See dialplan function CALLERID(pres) for more information.

 Only applies to PRI and SS7 channels.

 

usecallingpres=yes

 

 Some countries (UK) have ring tones with different ring tones (ring-ring),

 which means the caller ID needs to be set later on, and not just after

 the first ring, as per the default (1).

 

sendcalleridafter = 2

 

 

 Support caller ID on Call Waiting

 

callwaitingcallerid=yes

 

 Support three-way calling

 

threewaycalling=yes

 

 For FXS ports (either direct analog or over T1/E1):

   Support flash-hook call transfer (requires three way calling)

   Also enables call parking (overrides the ‘canpark’ parameter)

 

 For digital ports using ISDN PRI protocols:

   Support switch-side transfer (called 2BCT, RLT or other names)

   This setting must be enabled on both ports involved, and the

   ‘facilityenable’ setting must also be enabled to allow sending

   the transfer to the ISDN switch, since it sent in a FACILITY

   message.

   NOTE:  This should be disabled for NT PTMP mode.  Phones cannot

   have tromboned calls pushed down to them.

 

transfer=yes

 

 Allow call parking

 (‘canpark=no’ is overridden by ‘transfer=yes’)

 

canpark=yes

 

 Sets the default parking lot for call parking.

 This is setable per channel.

 Parkinglots are configured in features.conf

 

parkinglot=plaza

 

 

 Support call forward variable

 

cancallforward=yes

 

 Whether or not to support Call Return (*69, if your dialplan doesn’t

 catch this first)

 

callreturn=yes

 

 Stutter dialtone support: If voicemail is received in the mailbox then

 taking the phone off hook will cause a stutter dialtone instead of a

 normal one.

 

 Note: app_voicemail mailboxes must be in the form of mailbox@context.

 

mailbox=1234@context

 

 Enable echo cancellation

 Use either «yes», «no», or a power of two from 32 to 256 if you wish to

 actually set the number of taps of cancellation.

 

 Note that when setting the number of taps, the number 256 does not translate

 to 256 ms of echo cancellation.  echocancel=256 means 256 / 8 = 32 ms.

 

 Note that if any of your DAHDI cards have hardware echo cancellers,

 then this setting only turns them on and off numeric settings will

 be treated as «yes». There are no special settings required for

 hardware echo cancellers when present and enabled in their kernel

 modules, they take precedence over the software echo canceller compiled

 into DAHDI automatically.

 

 

echocancel=yes

 

 Some DAHDI echo cancellers (software and hardware) support adjustable

 parameters these parameters can be supplied as additional options to

 the ‘echocancel’ setting. Note that Asterisk does not attempt to

 validate the parameters or their values, so if you supply an invalid

 parameter you will not know the specific reason it failed without

 checking the kernel message log for the error(s) put there by DAHDI.

 

echocancel=128,param1=32,param2=0,param3=14

 

 Generally, it is not necessary (and in fact undesirable) to echo cancel when

 the circuit path is entirely TDM.  You may, however, change this behavior

 by enabling the echo canceller during pure TDM bridging below.

 

echocancelwhenbridged=yes

 

 In some cases, the echo canceller doesn’t train quickly enough and there

 is echo at the beginning of the call.  Enabling echo training will cause

 DAHDI to briefly mute the channel, send an impulse, and use the impulse

 response to pre-train the echo canceller so it can start out with a much

 closer idea of the actual echo.  Value may be «yes», «no», or a number of

 milliseconds to delay before training (default = 400)

 

 WARNING:  In some cases this option can make echo worse!  If you are

 trying to debug an echo problem, it is worth checking to see if your echo

 is better with the option set to yes or no.  Use whatever setting gives

 the best results.

 

 Note that these parameters do not apply to hardware echo cancellers.

 

echotraining=yes

echotraining=800

 

 If you are having trouble with DTMF detection, you can relax the DTMF

 detection parameters.  Relaxing them may make the DTMF detector more likely

 to have «talkoff» where DTMF is detected when it shouldn’t be.

 

relaxdtmf=yes

 

 Hardware gain settings increase/decrease the analog volume level on a channel.

   The values are in db (decibels) and can be adjusted in 0.1 dB increments.

   A positive number increases the volume level on a channel, and a negavive

   value decreases volume level.

 

   Hardware gain settings are only possible on hardware with analog ports

   because the gain is done on the analog side of the analog/digital conversion.

 

   When hardware gains are disabled, Asterisk will NOT touch the gain setting

   already configured in hardware.

 

   hwrxgain: Hardware receive gain for the channel (into Asterisk).

             Default: disabled

   hwtxgain: Hardware transmit gain for the channel (out of Asterisk).

             Default: disabled

 

hwrxgain=disabled

hwtxgain=disabled

hwrxgain=2.0

hwtxgain=3.0

 

 Software gain settings digitally increase/decrease the volume level on a channel.

   The values are in db (decibels).  A positive number increases the volume

   level on a channel, and a negavive value decreases volume level.

 

   Software gains work on the digital side of the analog/digital conversion

   and thus can also work with T1/E1 cards.

 

   rxgain: Software receive gain for the channel (into Asterisk). Default: 0.0

   txgain: Software transmit gain for the channel (out of Asterisk).

             Default: 0.0

 

   cid_rxgain: Add this gain to rxgain when Asterisk expects to receive

               a Caller ID stream.

               Default: 5.0 .

 

rxgain=2.0

txgain=3.0

 

 Dynamic Range Compression: You can also enable dynamic range compression

   on a channel.  This will digitally amplify quiet sounds while leaving louder

   sounds untouched.  This is useful in situations where a linear gain setting

   would cause clipping.  Acceptable values are in the range of 0.0 to around

   6.0 with higher values causing more compression to be done.

 

   rxdrc: dynamic range compression for the rx channel. Default: 0.0

   txdrc: dynamic range compression for the tx channel. Default: 0.0

 

rxdrc=1.0

txdrc=4.0

 

 Logical groups can be assigned to allow outgoing roll-over.  Groups range

 from 0 to 63, and multiple groups can be specified. By default the

 channel is not a member of any group.

 

 Note that an explicit empty value for ‘group’ is invalid, and will not

 override a previous non-empty one. The same applies to callgroup and

 pickupgroup as well.

 

group=1

 

 Ring groups (a.k.a. call groups) and pickup groups.  If a phone is ringing

 and it is a member of a group which is one of your pickup groups, then

 you can answer it by picking up and dialing *8#.  For simple offices, just

 make these both the same.  Groups range from 0 to 63.

 

callgroup=1

pickupgroup=1

 

 Named ring groups (a.k.a. named call groups) and named pickup groups.

 If a phone is ringing and it is a member of a group which is one of your

 named pickup groups, then you can answer it by picking up and dialing *8#.

 For simple offices, just make these both the same.

 The number of named groups is not limited.

 

namedcallgroup=engineering,sales,netgroup,protgroup

namedpickupgroup=sales

 

 Channel variables to be set for all calls from this channel

setvar=CHANNEL=42

setvar=ATTENDED_TRANSFER_COMPLETE_SOUND=beep    This channel variable will

                                                 cause the given audio file to

                                                 be played upon completion of

                                                 an attended transfer to the

                                                 target of the transfer.

 

 

 Specify whether the channel should be answered immediately or if the simple

 switch should provide dialtone, read digits, etc.

 Note: If immediate=yes the dialplan execution will always start at extension

 ‘s’ priority 1 regardless of the dialed number!

 

immediate=yes

 

 Specify whether flash-hook transfers to ‘busy’ channels should complete or

 return to the caller performing the transfer (default is yes).

 

transfertobusy=no

 

 Calls will have the party id user tag set to this string value.

 

cid_tag=

 

 With this set, you can automatically append the MSN of a party

 to the cid_tag.  An ‘_’ is used to separate the tag from the MSN.

 Applies to ISDN spans.

 Default is no.

 

 Table of what number is appended:

      outgoing  incoming

 net  dialed    caller

 cpe  caller    dialed

 

append_msn_to_cid_tag=no

 

 caller ID can be set to «asreceived» or a specific number if you want to

 override it.  Note that «asreceived» only applies to trunk interfaces.

 fullname sets just the

 

 fullname: sets just the name part.

 cid_number: sets just the number part:

 

callerid = 123456

 

callerid = My Name <2564286000>

 Which can also be written as:

cid_number = 2564286000

fullname = My Name

 

callerid = asreceived

 

 should we use the caller ID from incoming call on DAHDI transfer?

 

useincomingcalleridondahditransfer = yes

 

 Add a description for the channel which can be shown through the Asterisk

 console  when executing the ‘dahdi show channels’ command is run.

 

description=Phone located in lobby

 

 AMA flags affects the recording of Call Detail Records.  If specified

 it may be ‘default’, ‘omit’, ‘billing’, or ‘documentation’.

 

amaflags=default

 

 Channels may be associated with an account code to ease

 billing

 

accountcode=lss0101

 

 ADSI (Analog Display Services Interface) can be enabled on a per-channel

 basis if you have (or may have) ADSI compatible CPE equipment

 

adsi=yes

 

 SMDI (Simplified Message Desk Interface) can be enabled on a per-channel

 basis if you would like that channel to behave like an SMDI message desk.

 The SMDI port specified should have already been defined in smdi.conf.  The

 default port is /dev/ttyS0.

 

usesmdi=yes

smdiport=/dev/ttyS0

 

 On trunk interfaces (FXS) and E&M interfaces (E&M, Wink, Feature Group D

 etc, it can be useful to perform busy detection either in an effort to

 detect hangup or for detecting busies.  This enables listening for

 the beep-beep busy pattern.

 

busydetect=yes

 

 If busydetect is enabled, it is also possible to specify how many busy tones

 to wait for before hanging up.  The default is 3, but it might be

 safer to set to 6 or even 8.  Mind that the higher the number, the more

 time that will be needed to hangup a channel, but lowers the probability

 that you will get random hangups.

 

busycount=6

 

 If busydetect is enabled, it is also possible to specify the cadence of your

 busy signal.  In many countries, it is 500msec on, 500msec off.  Without

 busypattern specified, we’ll accept any regular sound-silence pattern that

 repeats <busycount> times as a busy signal.  If you specify busypattern,

 then we’ll further check the length of the sound (tone) and silence, which

 will further reduce the chance of a false positive.

 

busypattern=500,500

 

 NOTE: In make menuselect, you’ll find further options to tweak the busy

 detector.  If your country has a busy tone with the same length tone and

 silence (as many countries do), consider enabling the

 BUSYDETECT_COMPARE_TONE_AND_SILENCE option.

 

 To further detect which hangup tone your telco provider is sending, it is

 useful to use the dahdi_monitor utility to record the audio that main/dsp.c

 is receiving after the caller hangs up.

 

 For FXS (FXO signalled) ports

   switch the line polarity to signal the connected PBX that an outgoing

   call was answered by the remote party.

 For FXO (FXS signalled) ports

   watch for a polarity reversal to mark when a outgoing call is

   answered by the remote party.

 

answeronpolarityswitch=yes

 

 For FXS (FXO signalled) ports

   switch the line polarity to signal the connected PBX that the current

   call was «hung up» by the remote party

 For FXO (FXS signalled) ports

   In some countries, a polarity reversal is used to signal the disconnect of a

   phone line.  If the hanguponpolarityswitch option is selected, the call will

   be considered «hung up» on a polarity reversal.

 

hanguponpolarityswitch=yes

 

 polarityonanswerdelay: minimal time period (ms) between the answer

                        polarity switch and hangup polarity switch.

                        (default: 600ms)

 

 On trunk interfaces (FXS) it can be useful to attempt to follow the progress

 of a call through RINGING, BUSY, and ANSWERING.   If turned on, call

 progress attempts to determine answer, busy, and ringing on phone lines.

 This feature is HIGHLY EXPERIMENTAL and can easily detect false answers,

 so don’t count on it being very accurate.

 

 Few zones are supported at the time of this writing, but may be selected

 with «progzone».

 

 progzone also affects the pattern used for buzydetect (unless

 busypattern is set explicitly). The possible values are:

   us (default)

   ca (alias for ‘us’)

   cr (Costa Rica)

   br (Brazil, alias for ‘cr’)

   uk

 

 This feature can also easily detect false hangups. The symptoms of this is

 being disconnected in the middle of a call for no reason.

 

callprogress=yes

progzone=uk

 

 Set the tonezone. Equivalent of the defaultzone settings in

 /etc/dahdi/system.conf. This sets the tone zone by number.

 Note that you’d still need to load tonezones (loadzone in

 /etc/dahdi/system.conf).

 The default is -1: not to set anything.

tonezone = 0  0 is US

 

 FXO (FXS signalled) devices must have a timeout to determine if there was a

 hangup before the line was answered.  This value can be tweaked to shorten

 how long it takes before DAHDI considers a non-ringing line to have hungup.

 

 ringtimeout will not update on a reload.

 

ringtimeout=8000

 

 For FXO (FXS signalled) devices, whether to use pulse dial instead of DTMF

 Pulse digits from phones (FXS devices, FXO signalling) are always

 detected.

 

pulsedial=yes

 

 For fax detection, uncomment one of the following lines.  The default is *OFF*

 

faxdetect=both

faxdetect=incoming

faxdetect=outgoing

faxdetect=no

 

 When ‘faxdetect’ is enabled, one could use ‘faxdetect_timeout’ to disable fax

 detection after the specified number of seconds into a call.  Be aware that

 outgoing analog channels may consider the channel is answered immediately

 when dialing completes.  Analog does not have a reliable method of detecting

 when the far end answers.  Zero disables the timeout.

 Default is 0 to disable the timeout.

 

faxdetect_timeout=30

 

 When ‘faxdetect’ is used, one could use ‘faxbuffers’ to configure the DAHDI

 transmit buffer policy.  The default is *OFF*.  When this configuration

 option is used, the faxbuffer policy will be used for the life of the call

 after a fax tone is detected.  The faxbuffer policy is reverted after the

 call is torn down.  The sample below will result in 6 buffers and a full

 buffer policy.

 

faxbuffers=>6,full

 

 When FXO signalling (FXS device, e.g. analog phone) is used, overlap dialing

 is typically used. Asterisk has several configurable (per-channel) timeouts

 to know how long to wait for the next digit. All the values are in

 milliseconds.

 * firstdigit_timeout: a longer timeout before any digit is dialed.

   By default: 16 seconds.

 * interdigit_timeout: timeout for next digits, if the current number dialed

   does not match a number in the current context. Default: 8 seconds.

 * matchdigit_timeout: timeout for next digits, if the current number dialed

   matches a number in the current context. Default: 3 seconds.

 

firstdigit_timeout=16000

interdigit_timeout=8000

matchdigit_timeout=3000

 

 Configure the default number of DAHDI buffers and the transmit policy to use.

 This can be used to eliminate data drops when scheduling jitter prevents

 Asterisk from writing to a DAHDI channel regularly. Most users will probably

 want «faxbuffers» instead of «buffers».

 

 The policies are:

 immediate – DAHDI will immediately start sending the data to the hardware after

             Asterisk writes to the channel. This is the default mode. It

             introduces the least amount of latency but has an increased chance for

             hardware under runs if Asterisk is not able to keep the DAHDI write

             queue from going empty.

 half      – DAHDI will wait until half of the configured buffers are full before

             starting to transmit. This adds latency to the audio but reduces

             the chance of under runs. Essentially, this is like an in-kernel jitter

             buffer.

 full      – DAHDI will not start transmitting until all buffers are full.

             Introduces the most amount of latency and is susceptible to over

             runs from the Asterisk process.

 

 The receive policy is never changed. DAHDI will always pass up audio as soon

 as possible.

 

 The default number of buffers is 4 (from jitterbuffers) and the default policy

 is immediate.

 

buffers=4,immediate

 

 This option specifies what to do when the channel’s bridged peer puts the

 ISDN channel on hold.  Settable per logical ISDN span.

 moh:          Generate music-on-hold to the remote party.

 notify:       Send hold notification signaling to the remote party.

               For ETSI PTP and ETSI PTMP NT links.

               (The notify setting deprecates the mohinterpret=passthrough setting.)

 hold:         Use HOLD/RETRIEVE signaling to release the B channel while on hold.

               For ETSI PTMP TE links.

 

moh_signaling=moh

 

 This option specifies a preference for which music on hold class this channel

 should listen to when put on hold if the music class has not been set on the

 channel with Set(CHANNEL(musicclass)=whatever) in the dialplan, and the peer

 channel putting this one on hold did not suggest a music class.

 

 This option may be set globally or on a per-channel basis.

 

mohinterpret=default

 

 This option specifies which music on hold class to suggest to the peer channel

 when this channel places the peer on hold.  This option may be set globally,

 or on a per-channel basis.

 

mohsuggest=default

 

 PRI channels can have an idle extension and a minunused number.  So long as

 at least «minunused» channels are idle, chan_dahdi will try to call «idledial»

 on them, and then dump them into the PBX in the «idleext» extension (which

 is of the form exten@context).  When channels are needed the «idle» calls

 are disconnected (so long as there are at least «minidle» calls still

 running, of course) to make more channels available.  The primary use of

 this is to create a dynamic service, where idle channels are bundled through

 multilink PPP, thus more efficiently utilizing combined voice/data services

 than conventional fixed mappings/muxings.

 

 Those settings cannot be changed on reload.

 

idledial=6999

idleext=6999@dialout

minunused=2

minidle=1

 

 

 ignore_failed_channels: Continue even if some channels failed to configure.

 True by default. Disable this if you can guarantee that DAHDI starts before

 Asterisk and want to be sure chan_dahdi will not start with broken

 configuration.

 

ignore_failed_channels = false

 

 Configure jitter buffers in DAHDI (each one is 20ms, default is 4)

 This is set globally, rather than per-channel.

 

jitterbuffers=4

 

 —————————– JITTER BUFFER CONFIGURATION ————————–

 jbenable = yes               Enables the use of a jitterbuffer on the receiving side of a

                               DAHDI channel. Defaults to «no». An enabled jitterbuffer will

                               be used only if the sending side can create and the receiving

                               side can not accept jitter. The DAHDI channel can’t accept jitter,

                               thus an enabled jitterbuffer on the receive DAHDI side will always

                               be used if the sending side can create jitter.

 

 jbmaxsize = 200              Max length of the jitterbuffer in milliseconds.

 

 jbresyncthreshold = 1000     Jump in the frame timestamps over which the jitterbuffer is

                               resynchronized. Useful to improve the quality of the voice, with

                               big jumps in/broken timestamps, usually sent from exotic devices

                               and programs. Defaults to 1000.

 

 jbimpl = fixed               Jitterbuffer implementation, used on the receiving side of a DAHDI

                               channel. Two implementations are currently available – «fixed»

                               (with size always equals to jbmax-size) and «adaptive» (with

                               variable size, actually the new jb of IAX2). Defaults to fixed.

 

 jbtargetextra = 40           This option only affects the jb when ‘jbimpl = adaptive’ is set.

                               The option represents the number of milliseconds by which the new

                               jitter buffer will pad its size. the default is 40, so without

                               modification, the new jitter buffer will set its size to the jitter

                               value plus 40 milliseconds. increasing this value may help if your

                               network normally has low jitter, but occasionally has spikes.

 

 jblog = no                   Enables jitterbuffer frame logging. Defaults to «no».

 ———————————————————————————-

 

 You can define your own custom ring cadences here.  You can define up to 8

 pairs.  If the silence is negative, it indicates where the caller ID spill is

 to be placed.  Also, if you define any custom cadences, the default cadences

 will be turned off.

 

 This setting is global, rather than per-channel. It will not update on

 a reload.

 

 Syntax is:  cadence=ring,silence[,ring,silence[…]]

 

 These are the default cadences:

 

cadence=125,125,2000,-4000

cadence=250,250,500,1000,250,250,500,-4000

cadence=125,125,125,125,125,-4000

cadence=1000,500,2500,-5000

 

 Each channel consists of the channel number or range.  It inherits the

 parameters that were specified above its declaration.

 

 

callerid=»Green Phone»<(256) 428-6121>

description=Reception Phone                                   add a description for ‘dahdi show channels’

channel => 1

callerid=»Black Phone»<(256) 428-6122>

description=Courtesy Phone

channel => 2

callerid=»CallerID Phone» <(630) 372-1564>

description=                                                   reset the description for following channels

channel => 3

callerid=»Pac Tel Phone» <(256) 428-6124>

channel => 4

callerid=»Uniden Dead» <(256) 428-6125>

channel => 5

callerid=»Cortelco 2500″ <(256) 428-6126>

channel => 6

callerid=»Main TA 750″ <(256) 428-6127>

channel => 44

 

 For example, maybe we have some other channels which start out in a

 different context and use E & M signalling instead.

 

context=remote

signaling=em

channel => 15

channel => 16

 

signalling=em_w

 

 All those in group 0 I’ll use for outgoing calls

 

 Strip most significant digit (9) before sending

 

stripmsd=1

callerid=asreceived

group=0

signalling=fxs_ls

channel => 45

 

signalling=fxo_ls

group=1

callerid=»Joe Schmoe» <(256) 428-6131>

channel => 25

callerid=»Megan May» <(256) 428-6132>

channel => 26

callerid=»Suzy Queue» <(256) 428-6233>

channel => 27

callerid=»Larry Moe» <(256) 428-6234>

channel => 28

 

 Sample PRI (CPE) config:  Specify the switchtype, the signalling as either

 pri_cpe or pri_net for CPE or Network termination, and generally you will

 want to create a single «group» for all channels of the PRI.

 

 switchtype cannot be changed on a reload.

 

 switchtype = national

 signalling = pri_cpe

 group = 2

 channel => 1-23

 

  Used for distinctive ring support for x100p.

  You can see the dringX patterns is to set any one of the dringXcontext fields

  and they will be printed on the console when an inbound call comes in.

 

  dringXrange is used to change the acceptable ranges for «tone offsets».  Defaults to 10.

  Note: a range of 0 is NOT what you might expect – it instead forces it to the default.

  A range of -1 will force it to always match.

  Anything lower than -1 would presumably cause it to never match.

 

dring1=95,0,0

dring1context=internal1

dring1range=10

dring2=325,95,0

dring2context=internal2

dring2range=10

 If no pattern is matched here is where we go.

context=default

channel => 1

 

 AMI alarm event reporting

reportalarms=channels

Possible values are:

channels – report each channel alarms (current behavior, default for backward compatibility)

spans – report an «SpanAlarm» event when the span of any configured channel is alarmed

all – report channel and span alarms (aggregated behavior)

none – do not report any alarms.

 

 —————- Options for use with signalling=ss7 —————–

 None of them can be changed by a reload.

 

 Variant of SS7 signalling:

 Options are itu and ansi

ss7type = itu

 

 SS7 Called Nature of Address Indicator

 

 unknown:        Unknown

 subscriber:     Subscriber

 national:       National

 international:  International

 dynamic:        Dynamically selects the appropriate dialplan

 

ss7_called_nai=dynamic

 

 SS7 Calling Nature of Address Indicator

 

 unknown:        Unknown

 subscriber:     Subscriber

 national:       National

 international:  International

 dynamic:        Dynamically selects the appropriate dialplan

 

ss7_calling_nai=dynamic

 

 

 sample 1 for Germany

ss7_internationalprefix = 00

ss7_nationalprefix = 0

ss7_subscriberprefix =

ss7_unknownprefix =

 

 

 This option is used to disable automatic sending of ACM when the call is started

 in the dialplan.  If you do use this option, you will need to use the Proceeding()

 application in the dialplan to send ACM or enable ss7_autoacm below.

ss7_explicitacm=yes

 

 Use this option to automatically send ACM when the call rings or is answered and

 has not seen proceeding yet. If you use this option, you should disable ss7_explicitacm.

 You may still use Proceeding() to explicitly send an ACM from the dialplan.

ss7_autoacm=yes

 

 Create the linkset with all CICs in hardware remotely blocked state.

ss7_initialhwblo=yes

 

 This option is whether or not to trust the remote echo control indication.  This means

 that in cases where echo control is reported by the remote end, we will trust them and

 not enable echo cancellation on the call.

ss7_use_echocontrol=yes

 

 This option is to set what our echo control indication is to the other end.  Set to

 yes to indicate that we are using echo cancellation or no if we are not.

ss7_default_echocontrol=yes

 

 All settings apply to linkset 1

linkset = 1

 

 Set the Signaling Link Code (SLC) for each sigchan.

 If you manually set any you need to manually set all.

 Should be defined before sigchan.

 The default SLC starts with zero and increases for each defined sigchan.

slc=

 

 Point code of the linkset.  For ITU, this is the decimal number

 format of the point code.  For ANSI, this can either be in decimal

 number format or in the xxx-xxx-xxx format

pointcode = 1

 

 Point code of node adjacent to this signalling link (Possibly the STP between you and

 your destination).  Point code format follows the same rules as above.

adjpointcode = 2

 

 Default point code that you would like to assign to outgoing messages (in case of

 routing through STPs, or using A links).  Point code format follows the same rules

 as above.

defaultdpc = 3

 

 Begin CIC (Circuit indication codes) count with this number

cicbeginswith = 1

 

 What the MTP3 network indicator bits should be set to.  Choices are

 national, national_spare, international, international_spare

networkindicator=international

 

 First signalling channel

sigchan = 48

 

 Additional signalling channel for this linkset (So you can have a linkset

 with two signalling links in it).  It seems like a silly way to do it, but

 for linksets with multiple signalling links, you add an additional sigchan

 line for every additional signalling link on the linkset.

sigchan = 96

 

 Channels to associate with CICs on this linkset

channel = 25-47

 

 

 Set this option if you wish to send an Information Request Message (INR) request

 if no calling party number is specified. This will attempt to tell the other end

 to send it anyways. Should be defined after sigchan.

inr_if_no_calling=yes

 

 Set this to set whether or not the originating access is (non) ISDN in the forward and

 backward call indicators. Should be defined after sigchan

non_isdn_access=yes

 

 This sets the number of binary places to shift the CIC when doing load balancing between

 sigchans on a linkset. Should be defined after sigchan. Default 0

sls_shift = 0

 

 Send custom cause_location value

 Should be defined after sigchan. Default 1 (private local)

cause_location=1

 

 SS7 timers (ISUP and MTP3) should be explicitly defined for each linkset to be used.

 For a full list of supported timers and their default values (applicable for both ITU

 and ANSI) see ss7.timers

 Should be defined after sigchan

#include ss7.timers

 

 For more information on setting up SS7, see the README file in libss7 or

 https://wiki.asterisk.org/wiki/display/AST/Signaling+System+Number+7

 —————– SS7 Options —————————————-

 

 —————- Options for use with signalling=mfcr2 ————–

 

 MFC-R2 signaling has lots of variants from country to country and even sometimes

 minor variants inside the same country. The only mandatory parameters here are:

 mfcr2_variant, mfcr2_max_ani and mfcr2_max_dnis.

 IT IS RECOMMENDED that you leave the default values (leaving it commented) for the

 other parameters unless you have problems or you have been instructed to change some

 parameter. OpenR2 library uses the mfcr2_variant parameter to try to determine the

 best defaults for your country, also refer to the OpenR2 package directory

 doc/asterisk/ where you can find sample configurations for some countries. If you

 want to contribute your configs for a particular country send them to the e-mail

 of the primary OpenR2 developer that you can find in the AUTHORS file of the OpenR2 package

 

 MFC/R2 variant. This depends on the OpenR2 supported variants

 A list of values can be found by executing the openr2 command r2test -l

 some valid values are:

 ar (Argentina)

 br (Brazil)

 mx (Mexico)

 ph (Philippines)

 itu (per ITU spec)

 mfcr2_variant=mx

 

 Max amount of ANI to ask for

 mfcr2_max_ani=10

 

 Max amount of DNIS to ask for

 mfcr2_max_dnis=4

 

 whether or not to get the ANI before getting DNIS.

 some telcos require ANI first some others do not care

 if this go wrong, change this value

 mfcr2_get_ani_first=no

 

 Caller Category to send

 national_subscriber

 national_priority_subscriber

 international_subscriber

 international_priority_subscriber

 collect_call

 usually national_subscriber works just fine

 you can change this setting from the dialplan

 by setting the variable MFCR2_CATEGORY

 (remember to set _MFCR2_CATEGORY from originating channels)

 MFCR2_CATEGORY will also be a variable available in your context

 on incoming calls set to the value received from the far end

 mfcr2_category=national_subscriber

 

 Call logging is stored at the Asterisk

 logging directory specified in asterisk.conf

 plus mfcr2/<whatever you put here>

 if you specify ‘span1’ here and asterisk.conf has

 as logging directory /var/log/asterisk then the full

 path to your MFC/R2 call logs will be /var/log/asterisk/mfcr2/span1

 (the directory will be automatically created if not present already)

 remember to set mfcr2_call_files=yes

 mfcr2_logdir=span1

 

 whether or not to drop call files into mfcr2_logdir

 mfcr2_call_files=yes|no

 

 MFC/R2 valid logging values are: all,error,warning,debug,notice,cas,mf,stack,nothing

 error,warning,debug and notice are self-descriptive

 ‘cas’ is for logging ABCD CAS tx and rx

 ‘mf’ is for logging of the Multi Frequency tones

 ‘stack’ is for very verbose output of the channel and context call stack, only useful

 if you are debugging a crash or want to learn how the library works. The stack logging

 will be only enabled if the openr2 library was compiled with -DOR2_TRACE_STACKS

 You can mix up values, like: loglevel=error,debug,mf to log just error, debug and

 multi frequency messages

 ‘all’ is a special value to log all the activity

 ‘nothing’ is a clean-up value, in case you want to not log any activity for

 a channel or group of channels

 BE AWARE that the level of output logged will ALSO depend on

 the value you have in logger.conf, if you disable output in logger.conf

 then it does not matter you specify ‘all’ here, nothing will be logged

 so logger.conf has the last word on what is going to be logged

 mfcr2_logging=all

 

 MFC/R2 value in milliseconds for the MF timeout. Any negative value

 means ‘default’, smaller values than 500ms are not recommended

 and can cause malfunctioning. If you experience protocol error

 due to MF timeout try incrementing this value in 500ms steps

 mfcr2_mfback_timeout=-1

 

 MFC/R2 value in milliseconds for the metering pulse timeout.

 Metering pulses are sent by some telcos for some R2 variants

 during a call presumably for billing purposes to indicate costs,

 however this pulses use the same signal that is used to indicate

 call hangup, therefore a timeout is sometimes required to distinguish

 between a *real* hangup and a billing pulse that should not

 last more than 500ms, If you experience call drops after some

 minutes of being stablished try setting a value of some ms here,

 values greater than 500ms are not recommended.

 BE AWARE that choosing the proper protocol mfcr2_variant parameter

 implicitly sets a good recommended value for this timer, use this

 parameter only when you *really* want to override the default, otherwise

 just comment out this value or put a -1

 Any negative value means ‘default’.

 mfcr2_metering_pulse_timeout=-1

 

 Brazil uses a special calling party category for collect calls (llamadas por cobrar)

 instead of using the operator (as in Mexico). The R2 spec in Brazil says a special GB tone

 should be used to reject collect calls. If you want to ALLOW collect calls specify ‘yes’,

 if you want to BLOCK collect calls then say ‘no’. Default is to block collect calls.

 (see also ‘mfcr2_double_answer’)

 mfcr2_allow_collect_calls=no

 

 This feature is related but independent of mfcr2_allow_collect_calls

 Some PBX’s require a double-answer process to block collect calls, if

 you ever have problems blocking collect calls using Group B signals (mfcr2_allow_collect_calls=no)

 then you may want to try with mfcr2_double_answer=yes, this will cause that every answer signal

 is changed by answer->clear back->answer (sort of a flash)

 (see also ‘mfcr2_allow_collect_calls’)

 mfcr2_double_answer=no

 

 This feature allows to skip the use of Group B/II signals and go directly

 to the accepted state for incoming calls

 mfcr2_immediate_accept=no

 

 You most likely dont need this feature. Default is yes.

 When this is set to yes, all calls that are offered (incoming calls) which

 DNIS is valid (exists in extensions.conf) and pass collect call validation

 will be accepted with a Group B tone (either call with charge or not, depending on mfcr2_charge_calls)

 with this set to ‘no’ then the call will NOT be accepted on offered, and the call will start its

 execution in extensions.conf without being accepted until the channel is answered (either with Answer() or

 any other application resulting in the channel being answered).

 This can be set to ‘no’ if your telco or PBX needs the hangup cause to be set accurately

 when this option is set to no you must explicitly accept the call with DAHDIAcceptR2Call

 or implicitly through the Answer() application.

 mfcr2_accept_on_offer=yes

 

 Skip request of calling party category and ANI

 you need openr2 >= 1.2.0 to use this feature

 mfcr2_skip_category=no

 

 WARNING: advanced users only! I really mean it

 this parameter is commented by default because

 YOU DON’T NEED IT UNLESS YOU REALLY GROK MFC/R2

 READ COMMENTS on doc/r2proto.conf in openr2 package

 for more info

 mfcr2_advanced_protocol_file=/path/to/r2proto.conf

 

 Brazil use a special signal to force the release of the line (hangup) from the

 backward perspective. When mfcr2_forced_release=no, the normal clear back signal

 will be sent on hangup, which is OK for all mfcr2 variants I know of, except for

 Brazilian variant, where the central will leave the line up for several seconds (30, 60)

 which sometimes is not what people really want. When mfcr2_forced_release=yes, a different

 signal will be sent to hangup the call indicating that the line should be released immediately

 mfcr2_forced_release=no

 

 Whether or not report to the other end ‘accept call with charge’

 This setting has no effect with most telecos, usually is safe

 leave the default (yes), but once in a while when interconnecting with

 old PBXs this may be useful.

 Concretely this affects the Group B signal used to accept calls

 The application DAHDIAcceptR2Call can also be used to decide this

 in the dial plan in a per-call basis instead of doing it here for all calls

 mfcr2_charge_calls=yes

 

 —————- END of options to be used with signalling=mfcr2

 

 Configuration Sections

 ~~~~~~~~~~~~~~~~~~~~~~

 You can also configure channels in a separate chan_dahdi.conf section. In

 this case the keyword ‘channel’ is not used. Instead the keyword

 ‘dahdichan’ is used (as in users.conf) – configuration is only processed

 in a section where the keyword dahdichan is used. It will only be

 processed in the end of the section. Thus the following section:

 

[phones]

echocancel = 64

dahdichan = 1-8

group = 1

 

 Is somewhat equivalent to the following snippet in the section

 [channels]:

 

echocancel = 64

group = 1

channel => 1-8

 

 

 

ANEXO B

FEATURES.CONF

 Sample Call Features (transfer, monitor/mixmonitor, etc) configuration

 

 Note: From Asterisk 12 – All parking lot configuration is now done in res_parking.conf

 

[general]

transferdigittimeout => 3       Number of seconds to wait between digits when transferring a call

                                 (default is 3 seconds)

xfersound = beep                to indicate an attended transfer is complete

xferfailsound = beeperr         to indicate a failed transfer

pickupexten = *8                Configure the pickup extension. (default is *8)

pickupsound = beep              to indicate a successful pickup (default: no sound)

pickupfailsound = beeperr       to indicate that the pickup failed (default: no sound)

featuredigittimeout = 1000      Max time (ms) between digits for

                                 feature activation  (default is 1000 ms)

recordingfailsound = beeperr    indicates that a one-touch monitor or one-touch mixmonitor feature failed

                                 to be applied to the call. (default: no sound)

atxfernoanswertimeout = 15      Timeout for answer on attended transfer default is 15 seconds.

atxferdropcall = no             If someone does an attended transfer, then hangs up before the transfer

                                 target answers, then by default, the system will try to call back the

                                 person that did the transfer.  If this is set to «yes», the ringing

                                 transfer target is immediately transferred to the transferee.

atxferloopdelay = 10            Number of seconds to sleep between retries (if atxferdropcall = no)

atxfercallbackretries = 2       Number of times to attempt to send the call back to the transferer.

                                 By default, this is 2.

transferdialattempts = 3        Number of times that a transferer may attempt to dial an extension before

                                 being kicked back to the original call.

transferretrysound = «beep»     Sound to play when a transferer fails to dial a valid extension.

transferinvalidsound = «beeperr»  Sound to play when a transferer fails to dial a valid extension and is out of retries.

atxferabort = *1                cancel the attended transfer

atxfercomplete = *2             complete the attended transfer, dropping out of the call

atxferthreeway = *3             complete the attended transfer, but stay in the call. This will turn the call into a multi-party bridge

atxferswap = *4                 swap to the other party. Once an attended transfer has begun, this options may be used multiple times

 

 Note that the DTMF features listed below only work when two channels have answered and are bridged together.

 They can not be used while the remote party is ringing or in progress. If you require this feature you can use

 chan_local in combination with Answer to accomplish it.

 

[featuremap]

blindxfer => #1                 Blind transfer  (default is #) — Make sure to set the T and/or t option in the Dial() or Queue() app call!

disconnect => *0                Disconnect  (default is *) — Make sure to set the H and/or h option in the Dial() or Queue() app call!

automon => *1                   One Touch Record a.k.a. Touch Monitor — Make sure to set the W and/or w option in the Dial() or Queue() app call!

atxfer => *2                    Attended transfer  — Make sure to set the T and/or t option in the Dial() or Queue()  app call!

parkcall => #72                 Park call (one step parking)  — Make sure to set the K and/or k option in the Dial() app call!

automixmon => *3                One Touch Record a.k.a. Touch MixMonitor — Make sure to set the X and/or x option in the Dial() or Queue() app call!

 

[applicationmap]

 Note that the DYNAMIC_FEATURES channel variable must be set to use the features

 defined here.  The value of DYNAMIC_FEATURES should be the names of the features

 to allow the channel to use separated by ‘#’.  For example:

 

    Set(__DYNAMIC_FEATURES=myfeature1#myfeature2#myfeature3)

 

 (Note: The two leading underscores allow these feature settings to be set

  on the outbound channels, as well.  Otherwise, only the original channel

  will have access to these features.)

 

 The syntax for declaring a dynamic feature is any of the following:

 

<FeatureName> => <DTMF_sequence>,<ActivateOn>[/<ActivatedBy>],<Application>[,<AppArguments>[,MOH_Class]]

<FeatureName> => <DTMF_sequence>,<ActivateOn>[/<ActivatedBy>],<Application>[,»<AppArguments>»[,MOH_Class]]

<FeatureName> => <DTMF_sequence>,<ActivateOn>[/<ActivatedBy>],<Application>([<AppArguments>])[,MOH_Class]

 

 

  FeatureName   -> This is the name of the feature used when setting the

                   DYNAMIC_FEATURES variable to enable usage of this feature.

  DTMF_sequence -> This is the key sequence used to activate this feature.

  ActivateOn    -> This is the channel of the call that the application will be executed

  1. Valid values are «self» and «peer». «self» means run the

                   application on the same channel that activated the feature. «peer»

                   means run the application on the opposite channel from the one that

                   has activated the feature.

  ActivatedBy   -> ActivatedBy is no longer honored.  The feature is activated by which

                   channel DYNAMIC_FEATURES includes the feature is on.  Use a pre-dial

                   handler to set different values for DYNAMIC_FEATURES on the channels.

                   Historic values are: «caller», «callee», and «both».

  Application   -> This is the application to execute.

  AppArguments  -> These are the arguments to be passed into the application.  If you need

                   commas in your arguments, you should use either the second or third

                   syntax, above.

  MOH_Class     -> This is the music on hold class to play while the idle

                   channel waits for the feature to complete. If left blank,

                   no music will be played.

 

 

 

 IMPORTANT NOTE: The applicationmap is not intended to be used for all Asterisk

   applications. When applications are used in extensions.conf, they are executed

   by the PBX core. In this case, these applications are executed outside of the

   PBX core, so it does *not* make sense to use any application which has any

   concept of dialplan flow. Examples of this would be things like Goto,

   Background, WaitExten, and many more.  The exceptions to this are Gosub and

   Macro routines which must complete for the call to continue.

 

 Enabling these features means that the PBX needs to stay in the media flow and

 media will not be re-directed if DTMF is sent in the media stream.

 

 Example Usage:

 

testfeature => #9,peer,Playback,tt-monkeys  Allow both the caller and callee to play

                                            tt-monkeys to the opposite channel

 

 Set arbitrary channel variables, based upon CALLERID number (Note that the application

 argument contains commas)

retrieveinfo => #8,peer,Set(ARRAY(CDR(mark),CDR(name))=${ODBC_FOO(${CALLERID(num)})})

 

pauseMonitor   => #1,self/callee,Pausemonitor     Allow the callee to pause monitoring

                                                  on their channel

unpauseMonitor => #3,self/callee,UnPauseMonitor   Allow the callee to unpause monitoring

                                                  on their channel

 

 Dynamic Feature Groups:

   Dynamic feature groups are groupings of features defined in [applicationmap]

   that can have their own custom key mappings.  To give a channel access to a dynamic

   feature group, add the group name to the value of the DYNAMIC_FEATURES variable.

 

 example:

 [myGroupName]          defines the group named myGroupName

 testfeature => #9      associates testfeature with the group and the keycode ‘#9’.

 pauseMonitor =>        associates pauseMonitor with the group and uses the keycode specified

                        in the [applicationmap].

 

 

 

ANEXO C

 

IAX.CONF GENERAL SECTION

 

 Inter-Asterisk eXchange v2 (IAX2) Channel Driver configuration

 

 This configuration is read when the chan_iax2.so module is loaded, and is

 re-read when the module is reloaded, such as when invoking the CLI command:

 

     *CLI> iax2 reload

 

 

 General settings, like port number to bind to, and an option address (the

 default is to bind to all local addresses).

 

[general]

 

 Listener Addresses

 

 Use the ‘bindaddr’ and ‘bindport’ options to specify on which address and port

 the IAX2 channel driver will listen for incoming requests.

 

 

 

bindport=4569            The default port to listen on

                          NOTE: bindport must be specified BEFORE bindaddr or

                          may be specified on a specific bindaddr if followed by

                          colon and port (e.g. bindaddr=192.168.0.1:4569) or for

                          IPv6 the address needs to be in brackets then colon

                          and port (e.g. bindaddr=[2001:db8::1]:4569).

 

bindaddr=192.168.0.1     You can specify ‘bindaddr’ more than once to bind to

                          multiple addresses, but the first will be the

                          default. IPv6 addresses are accepted.

 

 

 Set ‘iaxcompat’ to yes if you plan to use layered switches or some other

 scenario which may cause some delay when doing a lookup in the dialplan. It

 incurs a small performance hit to enable it. This option causes Asterisk to

 spawn a separate thread when it receives an IAX2 DPREQ (Dialplan Request)

 instead of blocking while it waits for a response.

 

 Accepted values: yes, no

 Default value:   no

 

iaxcompat=yes

 

 

 

 Disable UDP checksums (if nochecksums is set, then no checkums will

 be calculated/checked on systems supporting this feature)

 

 Accepted values: yes, no

 Default value:   no

 

nochecksums=yes

 

 

 

 For increased security against brute force password attacks enable

 ‘delayreject’ which will delay the sending of authentication reject for REGREQ

 or AUTHREP if there is a password.

 

 Accepted values: yes, no

 Default value:   no

 

delayreject=yes

 

 

 

 You may specify a global default AMA flag for iaxtel calls.  These flags are

 used in the generation of call detail records.

 

 Accepted values: default, omit, billing, documentation

 Default value:   default

 

amaflags=billing

 

 

 

 ADSI (Analog Display Services Interface) can be enabled if you have (or may

 have) ADSI compatible CPE equipment.

 

 Accepted values: yes, no

 Default value:   no

 

adsi=yes

 

 

 

 Whether or not to perform an SRV lookup on outbound calls.

 

 Accepted values: yes, no

 Default value:   no

 

srvlookup=yes

 

 

 

 You may specify a default account for Call Detail Records (CDRs) in addition to

 specifying on a per-user basis.

 

 Accepted values: Any string value up to 19 characters in length

 Default value:   <empty>

 

accountcode=lss0101

 

 

 

 You may specify a global default language for users.  This can be specified

 also on a per-user basis.  If omitted, will fallback to English (en).

 

 Accepted values: A language tag such as ‘en’ or ‘es’

 Default value:   en

 

language=en

 

 

 

 This option specifies a preference for which music-on-hold class this channel

 should listen to when put on hold if the music class has not been set on the

 channel with Set(CHANNEL(musicclass)=whatever) in the dialplan, and the peer

 channel putting this one on hold did not suggest a music class.

 

 If this option is set to «passthrough», then the hold message will always be

 passed through as signalling instead of generating hold music locally.

 

 This option may be specified globally, or on a per-user or per-peer basis.

 

 Accepted values: passthrough, or any music-on-hold class name

 Default value:   <empty>

 

mohinterpret=default

 

 

 

 The ‘mohsuggest’ option specifies which music on hold class to suggest to the

 peer channel when this channel places the peer on hold. It may be specified

 globally or on a per-user or per-peer basis.

 

mohsuggest=default

 

 

 

 Specify bandwidth of low, medium, or high to control which codecs are used

 in general.

 

bandwidth=low

 

 

 

 You can also fine tune codecs here using «allow» and «disallow» clauses with

 specific codecs.  Use «all» to represent all formats.

 

allow=all

disallow=g723.1

disallow=lpc10

allow=gsm

 

 

 

 Jitter Buffer

 

 

 

 You can adjust several parameters relating to the jitter buffer.  The jitter

 buffer’s function is to compensate for varying network delay.

 

 All of the jitter buffer settings are in milliseconds.  The jitter buffer

 works for INCOMING audio only – the outbound audio will be dejittered by the

 jitter buffer at the other end.

 

 jitterbuffer=yes|no: global default as to whether you want

 the jitter buffer at all.

 

 maxjitterbuffer: a maximum size for the jitter buffer.

 Setting a reasonable maximum here will prevent the call delay

 from rising to silly values in extreme situations you’ll hear

 SOMETHING, even though it will be jittery.

 

 resyncthreshold: when the jitterbuffer notices a significant change in delay

 that continues over a few frames, it will resync, assuming that the change in

 delay was caused by a timestamping mix-up. The threshold for noticing a

 change in delay is measured as twice the measured jitter plus this resync

 threshold.

 Resyncing can be disabled by setting this parameter to -1.

 

 maxjitterinterps: the maximum number of interpolation frames the jitterbuffer

 should return in a row. Since some clients do not send CNG/DTX frames to

 indicate silence, the jitterbuffer will assume silence has begun after

 returning this many interpolations. This prevents interpolating throughout

 a long silence.

 

 jittertargetextra: number of milliseconds by which the new jitter buffer

 will pad its size. the default is 40, so without modification, the new

 jitter buffer will set its size to the jitter value plus 40 milliseconds.

 increasing this value may help if your network normally has low jitter,

 but occasionally has spikes.

 

 

jitterbuffer=no

maxjitterbuffer=1000

maxjitterinterps=10

resyncthreshold=1000

jittertargetextra=40

 

 

 IAX2 Encryption

 

 

 

 Enable IAX2 encryption.  The default is no.

 

encryption=yes

 

 

 

 Force encryption insures no connection is established unless both sides

 support encryption.  By turning this option on, encryption is automatically

 turned on as well.  The default is no.

 

forceencryption=yes

 

 

 This option defines the maximum payload in bytes an IAX2 trunk can support at

 a given time.  The best way to explain this is to provide an example.  If the

 maximum number of calls to be supported is 800, and each call transmits 20ms

 frames of audio using ulaw:

 

     (8000hz / 1000ms) * 20ms * 1 byte per sample = 160 bytes per frame

 

 The maximum load in bytes is:

 

     (160 bytes per frame) * (800 calls) = 128000 bytes

 

 Once this limit is reached, calls may be dropped or begin to lose audio.

 Depending on the codec in use and number of channels to be supported this value

 may need to be raised, but in most cases the default value is large enough.

 

 trunkmaxsize = 128000  defaults to 128000 bytes, which supports up to 800

                         calls of ulaw at 20ms a frame.

 

 With a large amount of traffic on IAX2 trunks, there is a risk of bad voice

 quality when allowing the Linux system to handle fragmentation of UDP packets.

 Depending on the size of each payload, allowing the OS to handle fragmentation

 may not be very efficient. This setting sets the maximum transmission unit for

 IAX2 UDP trunking. The default is 1240 bytes which means if a trunk’s payload

 is over 1240 bytes for every 20ms it will be broken into multiple 1240 byte

 messages.  Zero disables this functionality and let’s the OS handle

 fragmentation.

 

 trunkmtu = 1240     trunk data will be sent in 1240 byte messages.

 

 trunkfreq sets how frequently trunk messages are sent in milliseconds. This

 value is 20ms by default, which means the trunk will send all the data queued

 to it in the past 20ms.  By increasing the time between sending trunk messages,

 the trunk’s payload size will increase as well.  Note, depending on the size

 set by trunkmtu, messages may be sent more often than specified.  For example

 if a trunk’s message size grows to the trunkmtu size before 20ms is reached

 that message will be sent immediately.  Acceptable values are between 10ms and

 1000ms.

 

 trunkfreq=20     How frequently to send trunk msgs (in ms). This is 20ms by

                   default.

 

 Should we send timestamps for the individual sub-frames within trunk frames?

 There is a small bandwidth use for these (less than 1kbps/call), but they

 ensure that frame timestamps get sent end-to-end properly.  If both ends of

 all your trunks go directly to TDM, _and_ your trunkfreq equals the frame

 length for your codecs, you can probably suppress these.  The receiver must

 also support this feature, although they do not also need to have it enabled.

 

 trunktimestamps=yes

 

 Minimum and maximum amounts of time that IAX2 peers can request as a

 registration expiration interval (in seconds).

 minregexpire = 60

 maxregexpire = 60

 

 IAX2 helper threads

 

 Establishes the number of iax helper threads to handle I/O.

 iaxthreadcount = 10

 

 Establishes the number of extra dynamic threads that may be spawned to handle I/O

 iaxmaxthreadcount = 100

 

 

 We can register with another IAX2 server to let him know where we are

 in case we have a dynamic IP address for example

 

 Register with tormenta using username marko and password secretpass

 

register => marko:secretpass@tormenta.linux-support.net

 

 Register joe at remote host with no password

 

register => joe@remotehost:5656

 

 Register marko at tormenta.linux-support.net using RSA key «torkey»

 

register => marko:[torkey]@tormenta.linux-support.net

 

 Sample Registration for iaxtel

 

 Visit http://www.iaxtel.com to register with iaxtel.  Replace «user»

 and «pass» with your username and password for iaxtel.  Incoming

 calls arrive at the «s» extension of «default» context.

 

register => user:pass@iaxtel.com

 

 Sample Registration for IAX2 + FWD

 

 To register using IAX2 with FWD, it must be enabled by visiting the URL

 http://www.fwdnet.net/index.php?section_id=112

 

 Note that you need an extension in you default context which matches

 your free world dialup number.  Please replace «FWDNumber» with your

 FWD number and «passwd» with your password.

 

register => FWDNumber:passwd@iax.fwdnet.net

 

 Through the use of the res_stun_monitor module, Asterisk has the ability to detect when the

 perceived external network address has changed.  When the stun_monitor is installed and

 configured, chan_iax will renew all outbound registrations when the monitor detects any sort

 of network change has occurred. By default this option is enabled, but only takes effect once

 res_stun_monitor is configured.  If res_stun_monitor is enabled and you wish to not

 generate all outbound registrations on a network change, use the option below to disable

 this feature.

 

 subscribe_network_change_event = yes  on by default

 

 You can enable authentication debugging to increase the amount of

 debugging traffic.

 

authdebug = yes

 

 See https://wiki.asterisk.org/wiki/display/AST/IP+Quality+of+Service for a description of these parameters.

tos=ef

cos=5

 

 If regcontext is specified, Asterisk will dynamically create and destroy

 a NoOp priority 1 extension for a given peer who registers or unregisters

 with us.  The actual extension is the ‘regexten’ parameter of the registering

 peer or its name if ‘regexten’ is not provided.  More than one regexten

 may be supplied if they are separated by ‘&’.  Patterns may be used in

 regexten.

 

regcontext=iaxregistrations

 

 If we don’t get ACK to our NEW within 2000ms, and autokill is set to yes,

 then we cancel the whole thing (that’s enough time for one retransmission

 only).  This is used to keep things from stalling for a long time for a host

 that is not available, but would be ill advised for bad connections.  In

 addition to ‘yes’ or ‘no’ you can also specify a number of milliseconds.

 See ‘qualify’ for individual peers to turn on for just a specific peer.

 

autokill=yes

 

 codecpriority controls the codec negotiation of an inbound IAX2 call.

 This option is inherited to all user entities.  It can also be defined

 in each user entity separately which will override the setting in general.

 

 The valid values are:

 

 caller   – Consider the callers preferred order ahead of the host’s.

 host     – Consider the host’s preferred order ahead of the caller’s.

 disabled – Disable the consideration of codec preference altogether.

            (this is the original behaviour before preferences were added)

 reqonly  – Same as disabled, only do not consider capabilities if

            the requested format is not available the call will only

            be accepted if the requested format is available.

 

 The default value is ‘host’

 

codecpriority=host

 

 allowfwdownload controls whether this host will serve out firmware to

 IAX2 clients which request it.  This has only been used for the IAXy,

 and it has been recently proven that this firmware distribution method

 can be used as a source of traffic amplification attacks.  Also, the

 IAXy firmware has not been updated for at least 18 months, so unless

 you are provisioning IAXys in a secure network, we recommend that you

 leave this option to the default, off.

 

allowfwdownload=yes

 

rtcachefriends=yes  Cache realtime friends by adding them to the internal list

                     just like friends added from the config file only on a

                     as-needed basis? (yes|no)

 

rtsavesysname=yes   Save systemname in realtime database at registration

                     Default = no

 

rtupdate=yes        Send registry updates to database using realtime? (yes|no)

                     If set to yes, when a IAX2 peer registers successfully,

                     the IP address, the origination port, the registration period,

                     and the username of the peer will be set to database via realtime.

                     If not present, defaults to ‘yes’.

 

rtautoclear=yes     Auto-Expire friends created on the fly on the same schedule

                     as if it had just registered? (yes|no|<seconds>)

                     If set to yes, when the registration expires, the friend will

                     vanish from the configuration until requested again.

                     If set to an integer, friends expire within this number of

                     seconds instead of the registration interval.

 

rtignoreregexpire=yes  When reading a peer from Realtime, if the peer’s registration

                        has expired based on its registration interval, used the stored

                        address information regardless. (yes|no)

 

parkinglot=edvina      Default parkinglot for IAX2 peers and users

                        This can also be configured per device

                        Parkinglots are defined in features.conf

 

 

 The following two options are used to disable call token validation for the

 purposes of interoperability with IAX2 endpoints that do not yet support it.

 

 Call token validation can be set as optional for a single IP address or IP

 address range by using the ‘calltokenoptional’ option. ‘calltokenoptional’ is

 only a global option.

 

calltokenoptional=209.16.236.73/255.255.255.0

 

 By setting ‘requirecalltoken=no’, call token validation becomes optional for

 that peer/user.  By setting ‘requirecalltoken=auto’, call token validation

 is optional until a call token supporting peer registers successfully using

 call token validation.  This is used as an indication that from now on, we

 can require it from this peer.  So, requirecalltoken is internally set to yes.

 requirecalltoken may only be used in peer/user/friend definitions,

 not in the global scope.

 By default, ‘requirecalltoken=yes’.

 

requirecalltoken=no

 

 Maximum time allowed for call token authentication handshaking. Default is 10 seconds.

 Use higher values in lagged or high packet loss networks.

 

calltokenexpiration=10

 

 

 These options are used to limit the amount of call numbers allocated to a

 single IP address.  Before changing any of these values, it is highly encouraged

 to read the user guide associated with these options first.  In most cases, the

 default values for these options are sufficient.

 

 The ‘maxcallnumbers’ option limits the amount of call numbers allowed for each

 individual remote IP address.  Once an IP address reaches it’s call number

 limit, no more new connections are allowed until the previous ones close.  This

 option can be used in a peer definition as well, but only takes effect for

 the IP of a dynamic peer after it completes registration.

 

maxcallnumbers=512

 

 The ‘maxcallnumbers_nonvalidated’ is used to set the combined number of call

 numbers that can be allocated for connections where call token  validation

 has been disabled.  Unlike the ‘maxcallnumbers’ option, this limit is not

 separate for each individual IP address.  Any connection resulting in a

 non-call token validated call number being allocated contributes to this

 limit.  For use cases, see the call token user guide.  This option’s

 default value of 8192 should be sufficient in most cases.

 

maxcallnumbers_nonvalidated=1024

 

 The [callnumberlimits] section allows custom call number limits to be set

 for specific IP addresses and IP address ranges.  These limits take precedence

 over the global ‘maxcallnumbers’ option, but may still be overridden by a

 peer defined ‘maxcallnumbers’ entry.  Note that these limits take effect

 for every individual address within the range, not the range as a whole.

 

 

 

ANEXO D

 

SIP Configuration – general

 

The [general] section of sip.conf includes the following variables:

 

allowsubscribe = yes|no : Allow or Ignore Subscribe requests

allow = <codec> : Allow codecs in order of preference (Use DISALLOW=ALL first, before allowing other codecs)

disallow = all : Disallow all codecs (global configuration)

allowexternaldomains = yes|no : Enable/Disable INVITE and REFER to non-local domains. Default yes. (New in v1.2.x).

allowguest = yes|no : Allow or reject guest calls. Default is yes. (this can also be set to ‘osp’ if asterisk was compiled with OSP support). (New in v1.2.x).

allowoverlap = yes|no : Enable/disable overlap dialing support. Default yes (Overlap dial provides for a longer time-out period between digits, also called the inter-digit timer. With overlap dial set to off, the gateway expects to receive the digits one right after the other coming in to this line with very little delay between digits. With overlap dial set to on, then the device waits up to about 2 seconds between digits).

autocreatepeer = yes|no : If set, anyone will be able to log in as a peer (with no check of credentials; useful for operation with SER). Default no.

autodomain = yes|no : Enable/disable Asterisk’s ability to add local hostnames and local IP address to the domain list. externip or externhost are also taken into the domain list. Default no. (New in v1.2.x).

bindaddr = IP_Address : IP Address to bind to (listen on). Default 0.0.0.0 (all network interfaces).

bindport = Number : UDP Port to bind to (listen on). Used to be port in Asterisk v1.0.x. Default 5060.

callerid = <string> : Caller ID information used when nothing else is available. Defaults to asterisk. (The ability to override the default appears to available in Asterisk 1.0.9. Unsure about other versions.)

canreinvite = update|yes|no|nonat (global setting): For some reason this defaults to yes, so beware…

checkmwi = Number : Global interval (in seconds) between mailbox checks. Default 10 seconds. (New in v1.2.x)

compactheaders = yes|no : Indicates Asterisk should send compact (i.e. abbreviated) headers in the SIP messages. Default no. (New in v1.2.x)

context = <contextname> : This is the default context and is used when a endpoint has no context property. The context in section of an endpoint is used to route calls from that endpoint to the wanted destination. The context body is located in extensions.conf.

defaultexpiry= Number : Default duration (in seconds) of incoming/outgoing registration. Default 120 seconds.

domain = domains : Comma separated list of domains which Asterisk is responsible for. (New in Asterisk 1.2.x)

dtmfmode = inband|info|rfc2833 (global setting). Default rfc2833. Warning: inband very high CPU load.

dumphistory = yes|no : Enable support for dumping of SIP conversation’s transaction history to LOG_DEBUG. Default no. (New in v1.2.x)

externip = IP_Address or a hostname : Address that we’re going to put in SIP messages if we’re behind a NAT. If a hostname is used as the value, then the IP address associated with the hostname is looked up only once during the reading of the sip.conf. If you want support for a hostname associated with a dynamic IP address, use externhost.

externhost = hostname.tld : (New in Asterisk 1.2.x)

externrefresh = Number : Specify how often (in seconds) a hostname DNS lookup should be performed for the value entered in ‘externhost’. Default 10 seconds. (New in Asterisk 1.2.x).

fromdomain = <domain> : Sets default From: domain in SIP messages when acting as a SIP UAC (client)

ignoreregexpire = yes|no : Indicates whether to use Contact information about a peer even if the information is stale because it has reached its expiration time. Default no. (New in v1.2.x)

jbenable = yes|no : Enables the use of a jitterbuffer on the receiving side of a SIP channel. (Added in Version 1.4)

jbforce = yes|no : Forces the use of a jitterbuffer on the receive side of a SIP channel. Defaults to “no”. (Added in Version 1.4)

jbmaxsize = Number : Max length of the jitterbuffer in milliseconds. (Added in Version 1.4)

jbresyncthreshold = Number : Jump in the frame timestamps over which the jitterbuffer is resynchronized. Useful to improve the quality of the voice, with big jumps in/broken timestamps, usually sent from exotic devices and programs. Defaults to 1000. (Added in Version 1.4)

jbimpl = fixed|adaptive: Jitterbuffer implementation, used on the receiving side of a SIP channel. Two implementations are currently available – “fixed” (with size always equals to jbmaxsize) and “adaptive” (with variable size, actually the new jb of IAX2). Defaults to fixed. (Added in Version 1.4)

jblog = no|yes: Enables jitterbuffer frame logging. Defaults to “no”. (Added in Version 1.4)

language = <string> : Default language used by any Playback()/Background().

limitonpeers = yes|no: If set to yes use only the peer call counter for both incoming and outgoing calls (ref. hints, subscriptions, BLF; added in 1.4)

localnet = NetAddress/Netmask : local network and mask.

insecure = very|yes|no|invite|port : Specifies how to handle connections with peers. Default no (authenticate all connections). invite and port added in v1.2.x, yes and very removed in v1.6.x, possible to use multiple options separated by commas from v1.4.x

maxexpiry = Number : Max duration (in seconds) of incoming registration we allow. Default 3600 seconds.

musicclass = one of the classes specified in musiconhold.conf

musdiconhold = same as musicclass

nat = yes|no : Please note that as of Asterisk 1.0.x nat can now have the values: yes|no|never|route. Default no which really means to use rfc3581 techniques.

notifymimetype = mediatype/subtype : Allow overriding of mime type in MWI NOTIFY used in Asterisk cmd VoiceMail2 online messages. Valid MIME types can be found here. Default application/simple-message-summary. (New in v1.2.x).

notifyringing = yes|no : Notify subscription on RINGING state. Default yes. (New in v1.2.x).

outboundproxy = IP_address or DNS SRV name (excluding the _sip._udp prefix) : SRV name, hostname, or IP address of the outbound SIP Proxy. (New in v1.2.x).

outboundproxyport = Number : UDP port number for the Outbound SIP Proxy. (New in v1.2.x).

pedantic = yes|no : Enable slow, pedantic checking of Call-ID:s, multiline SIP headers and URI-encoded headers. Default no (in Asterisk 1.8 default yes).

port = <portno> : Default SIP port of peer. (this is not the port for Asterisk to listen. See bindport).

progressinband = never|no|yes : If we should generate in-band ringing always. Default never.

promiscredir= yes|no : Allows support for 302 Redirects; (Note: will redirect them all to the local extension returned in Contact rather than to that extension at the destination). Default no.

qualify = yes|no|milliseconds : Check if client is reachable. If yes, the checks occur every 60 seconds. Default no.

realm = my realm (Change authentication realm from asterisk (default) to your own. Requires Asterisk v1.x)

recordhistory = yes|no. Enable logging of SIP conversation’s transaction history. Default no. (New in v1.2.x).

regcontext = context : Default context to use for SIP REGISTER replies from the SIP Registrar.

register => <username>:<password>:[authid]@<sip client/peer id in sip.conf>/<contact> :Register with a SIP provider

registerattempts = Number : Number of SIP REGISTER messages to send to a SIP Registrar before giving up. Default 0 (no limit). (New in v1.2.x).

registertimeout = Number : Number of seconds to wait for a response from a SIP Registrar before classifying the SIP REGISTER has timed out. Default 20 seconds. (New in v1.2.x).

relaxdtmf = yes|no: Default no.

rtautoclear = yes|no|number : Auto-Expire friends created on the fly. If yes the autoexpire will be in 120 seconds. Default yes. (New in v1.2.x). Buggy up to 1.4.19, see bug 12707

rtcachefriends = yes|no : Cache realtime friends by adding them to the internal list just like friends added from the config file. Default no. (New in v1.2.x). Buggy up to 1.4.19, see bug 12707

rtsavesysname = yes|no : If set will write the value of asterisk.conf (options) systemname to the sip peer table in the field “regserver”. Useful for multi-server systems. (New in v1.?)

rtpholdtimeout = Number : Max number of seconds of inactivity before terminating a call on hold. Default 0 (no limit). (New in v1.2.x).

rtpkeepalive = Number : Number of seconds, when a RTP Keepalive packet will be sent if no other RTP traffic on that connection. Default 0 (no RTP Keepalive). (New in v1.2.x).

rtptimeout = Number : Number of seconds, to wait for RTP traffic before classify the connection as discontinued. Default 0 (no RTP timeout). (New in v1.2.x).

rtupdate = yes|no : Send registry updates to the database when using Realtime support. Default yes. (New in v1.2.x).

sendrpid = yes|no : If a Remote-Party-ID SIP header should be sent. Default no.

sipdebug = yes|no. Default setting for whether SIP debug is enabled upon loading of the sip.conf. Default no. (New in v1.2.x).

srvlookup = yes|no : Enable DNS SRV lookups on calls. Default yes. (Default is no prior to v1.4.14)

tos = <value> : Set IP QoS parameters for outgoing media streams (numeric values are also accepted, like tos=184 )

trustrpid = yes|no : If Remote-Party-ID SIP header should be trusted. Default no.

useclientcode = yes|no : If yes, then the Call Originator as stated in the CDR will be changed to whatever is specified in a X-ClientCode SIP Header. Default no. (New in v1.2.x)

usereqphone = yes|no : Indicates whether to add a “;user=phone” to the URI. Default no. (New in v1.2.x)

useragent = <string> : Allow the SIP header “User-Agent” to be customized. Default asterisk.

videosupport = yes|no : Turn on support for SIP video (peer specific setting added in SVN Dec 21 2005, bug 5427. Default no.

vmexten = <string> : Dialplan extension to reach mailbox. Default asterisk. (New in v1.2.x)

callevents = yes|no: Set to yes to receive events on AMI when a call is put on/off hold.

disallowed_methods= (1.8.x) When a dialog is started with another SIP endpoint, the other endpoint should include an Allow header telling us what SIP methods the endpoint implements. However, some endpoints either do not include an Allow header or lie about what methods they implement. In the former case, Asterisk makes the assumption that the endpoint supports all known SIP methods. If you know that your SIP endpoint does not provide support for a specific method, then you may provide a comma-separated list of methods that your endpoint does not implement in the disallowed_methods option. Note that if your endpoint is truthful with its Allow header, then there is no need to set this option. This option may be set in the general section or may be set per endpoint. If this option is set both in the general section and in a peer section, then the peer setting completely overrides the general setting (i.e. the result is *not* the union of the two options). Note also that while Asterisk currently will parse an Allow header to learn what methods an endpoint supports, the only actual use for this currently is for determining if Asterisk may send connected line UPDATE requests. Its use may be expanded in the future.

preferred_codec_only= (1.8.x) Respond to a SIP invite with the single most preferred codec rather than advertising all joint codec capabilities. This limits the other side’s codec choice to exactly what we prefer.

engine= (1.8.x) RTP engine to use when communicating with the device

 

 

 

ANEXO E

 

Archivo VOICEMAIL.CONF

 

Voicemail Configuration

 

 

 ********* NOTICE ************************************************************

 

 NOTE: Asterisk has to edit this file to change a user’s password.  This does

 not currently work with the «#include <file>» directive for Asterisk

 configuration files, nor when using realtime static configuration.

 Do not use them with this configuration file.

 

 NOTE: Mailboxes defined by app_voicemail MUST be referenced by the rest

 of the system as mailbox@context.  The rest of the system cannot add

 @default to mailbox identifiers for app_voicemail that do not specify a

 context any longer.  It is a mailbox identifier format that should only

 be interpreted by app_voicemail.

 

 ********* NOTICE ************************************************************

 

[general]

 Formats for writing Voicemail.  Note that when using IMAP storage for

 voicemail, only the first format specified will be used.

format=g723sf|wav49|wav

format=wav49|gsm|wav

 

 WARNING:

 If you change the list of formats that you record voicemail in

 when you have mailboxes that contain messages, you _MUST_ absolutely

 manually go through those mailboxes and convert/delete/add the

 the message files so that they appear to have been stored using

 your new format list. If you don’t do this, very unpleasant

 things may happen to your users while they are retrieving and

 manipulating their voicemail.

 

 In other words: don’t change the format list on a production system

 unless you are _VERY_  sure that you know what you are doing and are

 prepared for the consequences.

 

 Who the e-mail notification should appear to come from

serveremail=asterisk

serveremail=asterisk@linux-support.net

 Should the email contain the voicemail as an attachment

attach=yes

 Maximum number of messages per folder.  If not specified, a default value

 (100) is used.  Maximum value for this option is 9999.  If set to 0, a

 mailbox will be greetings-only.

maxmsg=100

 Maximum length of a voicemail message in seconds

maxsecs=180

 Minimum length of a voicemail message in seconds for the message to be kept

 The default is no minimum.

minsecs=3

 Maximum length of greetings in seconds

maxgreet=60

 How many milliseconds to skip forward/back when rew/ff in message playback

skipms=3000

 How many seconds of silence before we end the recording

maxsilence=10

 Silence threshold (what we consider silence: the lower, the more sensitive)

silencethreshold=128

 Max number of failed login attempts

maxlogins=3

 

 Move heard messages to the ‘Old’ folder automagically.  Defaults to on.

moveheard=yes

 

 Forward an urgent message as an urgent message.  Defaults to no so

 sender can set the urgency on the envelope of the forwarded message.

forward_urgent_auto=no

 

 User context is where entries from users.conf are registered.  The

 default value is ‘default’

 

userscontext=default

 

 If you need to have an external program, i.e. /usr/bin/myapp

 called when a voicemail is left, delivered, or your voicemailbox

 is checked, uncomment this.

externnotify=/usr/bin/myapp

 

 If you would also like to enable SMDI notification then set smdienable to yes.

 You will also need to make sure smdiport is set to a valid port as specified in

 smdi.conf.

smdienable=yes

smdiport=/dev/ttyS0

 

 If you need to have an external program, i.e. /usr/bin/myapp

 called when a voicemail password is changed, uncomment this. The

 arguments passed to the application are: <context> <mailbox> <newpassword>

 Note: If this is set, the password will NOT be changed in voicemail.conf

 If you would like to also change the password in voicemail.conf, use

 the externpassnotify option below instead.

externpass=/usr/bin/myapp

externpassnotify=/usr/bin/myapp

 

 If you would like to have an external program called when a user changes the

 voicemail password for the purpose of doing validation on the new password,

 then use this option.  The script can decide whether or not the new password

 meets minimum password strength requirements before the Voicemail application

 accepts the password.  If the script decides that the password is not acceptable,

 the user will be informed that the new password does not meet minimum password

 requirements, and they will be asked to enter another password.

 

 The arguments passed to this script are <mailbox> <context> <old pw> <new pw>.

 

 The script should print «VALID» to stdout to indicate that the new password

 is acceptable.  If the password is considered too weak, the script should print

 «INVALID» to stdout.

 

 There is an example script in the contrib/scripts/ directory, voicemailpwcheck.py,

 which implements some basic password checking, and can be used as a starting point

 for use with this option.

 

externpasscheck=/usr/local/bin/voicemailpwcheck.py

 

 For the directory, you can override the intro file if you want

directoryintro=dir-intro

 The character set for voicemail messages can be specified here

 default: ISO-8859-1

charset=UTF-8

 The ADSI feature descriptor number to download to

adsifdn=0000000F

 The ADSI security lock code

adsisec=9BDBF7AC

 The ADSI voicemail application version number.

adsiver=1

 Skip the «[PBX]:» string from the message title

pbxskip=yes

 Change the From: string

fromstring=The Asterisk PBX

 Permit finding entries for forward/compose from the directory

usedirectory=yes

 Voicemail can be stored in a database using the ODBC driver.

 The value of odbcstorage is the database connection configured

 in res_odbc.conf.

odbcstorage=asterisk

 The default table for ODBC voicemail storage is voicemessages.

odbctable=voicemessages

 

 Change the from, body and/or subject, variables:

     VM_NAME, VM_DUR, VM_MSGNUM, VM_MAILBOX, VM_CALLERID, VM_CIDNUM,

     VM_CIDNAME, VM_DATE

 Additionally, on forwarded messages, you have the variables:

     ORIG_VM_CALLERID, ORIG_VM_CIDNUM, ORIG_VM_CIDNAME, ORIG_VM_DATE

 You can select between two variables by using dialplan functions, e.g.

     ${IF(${ISNULL(${ORIG_VM_DATE})}?${VM_DATE}:${ORIG_VM_DATE})}

 

 Note: The emailbody config row can only be up to 8190 characters due to a

       limitation in the Asterisk configuration subsystem.  If compiled with

       LOW_MEMORY the limit is 510 characters.

emailsubject=[PBX]: New message ${VM_MSGNUM} in mailbox ${VM_MAILBOX}

 The following definition is very close to the default, but the default shows

 just the CIDNAME, if it is not null, otherwise just the CIDNUM, or «an unknown

 caller», if they are both null.

emailbody=Dear ${VM_NAME}:\n\n\tjust wanted to let you know you were just left a ${VM_DUR} long message (number ${VM_MSGNUM})\nin mailbox ${VM_MAILBOX} from ${VM_CALLERID}, on ${VM_DATE}, so you might\nwant to check it when you get a chance.  Thanks!\n\n\t\t\t\t–Asterisk\n

 

 Note: ${IF()} strips spacing at the beginning and end of its true and false

 values, so a newline cannot be placed at either location.  The word ‘so’ is

 therefore duplicated, in order for the newline to be interpreted correctly.

emailbody=Dear ${VM_NAME}:\n\n\tjust wanted to let you know you were just ${IF($[«${VM_CIDNUM}» = «${ORIG_VM_CIDNUM}»]?left:forwarded)} a ${VM_DUR} long message (number ${VM_MSGNUM})\nin mailbox ${VM_MAILBOX} from ${VM_CALLERID}, on ${VM_DATE},\n${IF($[«${VM_CIDNUM}» = «${ORIG_VM_CIDNUM}»]?so:(originally sent by ${ORIG_VM_CALLERID} on ${ORIG_VM_DATE})\nso)} you might want to check it when you get a chance.  Thanks!\n\n\t\t\t\t–Asterisk\n

 

 You can also change the Pager From: string, the pager body and/or subject.

 The above defined variables also can be used here

pagerfromstring=The Asterisk PBX

pagersubject=New VM

pagerbody=New ${VM_DUR} long msg in box ${VM_MAILBOX}\nfrom ${VM_CALLERID}, on ${VM_DATE}

 

 Set the date format on outgoing mails. Valid arguments can be found on the

 strftime(3) man page

 

 Default

emaildateformat=%A, %B %d, %Y at %r

 24h date format

emaildateformat=%A, %d %B %Y at %H:%M:%S

 

 Default for pager use

pagerdateformat=%A, %B %d, %Y at %r

 Short 24h date format for pager use

pagerdateformat=%T %D

 

 Using the mailcmd option, you can specify what command is called for

 outbound E-mail. The default is shown below.

 

mailcmd=/usr/sbin/sendmail -t

 

pollmailboxes=no       If mailboxes are changed anywhere outside of app_voicemail,

                     then this option must be enabled for MWI to work.  This

                     enables polling mailboxes for changes.  Normally, it will

                     expect that changes are only made when someone called in

                     to one of the voicemail applications.

                       Examples of situations that would require this option are

                     web interfaces to voicemail or an email client in the case

                     of using IMAP storage.

                     Default: no

pollfreq=30            If the «pollmailboxes» option is enabled, this option

                     sets the polling frequency.  The default is once every

                     30 seconds.

 

 

 —————————————————————————–

 IMAP configuration settings only

   These settings are only applicable when Asterisk is compiled with IMAP support.

 

imapgreetings=no         If using IMAP storage, specify whether voicemail greetings

                          should be stored via IMAP. If no, then greetings are stored

                          as if IMAP storage were not enabled.

greetingsfolder=INBOX    If imapgreetings=yes, then specify which folder to store

                          your greetings in. If you do not specify a folder, then INBOX

                          will be used

imapparentfolder=INBOX   Some IMAP server implementations store folders under INBOX

                          instead of using a top level folder (ex. INBOX/Friends).  In

                          this case, user imapparentfolder to set the parent folder. For

                          example, Cyrus IMAP does NOT use INBOX as the parent. Default

                          is to have no parent folder set.

imapserver=localhost     The address of the IMAP server

imapport=143             The port of the IMAP server

imapflags=ssl            Optional flags to pass to the IMAP server in the IMAP mailbox

                          name.  For example, setting this to ‘ssl’ will enable OpenSSL

                          encryption, assuming the IMAP libraries were compiled with

                          OpenSSL support.

imapfolder=INBOX         The folder in which to store voicemail messages on the IMAP

                          server.  By default, they are stored in INBOX.

authuser=user            The master user to use for connecting to the IMAP server, if

                          the server is configured with a single user that has access to

                          all mailboxes

authpassword=password    The password for the authuser, if used

imapopentimeout=60       The TCP open timeout (in seconds)

imapclosetimeout=60      The TCP close timeout (in seconds)

imapreadtimeout=60       The TCP read timeout (in seconds)

imapwritetimeout=60      The TCP write timeout (in seconds)

imap_poll_logout=no      If pollmailboxes=yes, then specify whether need to

                          disconnect from the IMAP server after polling.

                          Default: no

 

 —————————————————————————–

 

 

 Each mailbox is listed in the form <mailbox>=<password>,<name>,<email>,<pager_email>,<options>

 If email is specified, a message will be sent when a voicemail is received, to

 the given mailbox, for each address listed (separated by |, ex. alice@foo.com|bob@foo.com).

 If pager is specified, a message will be sent there as well. If the password

 is prefixed by ‘-‘, then it is considered to be unchangeable.

 

 Advanced options example is extension 4069

 NOTE: All options can be expressed globally in the general section, and

 overridden in the per-mailbox settings, unless listed otherwise.

 

 tz=central                    Timezone from zonemessages below. Irrelevant if envelope=no.

 locale=de_DE.UTF-8            set the locale for generation of the date/time strings (make

                                     sure the locales are installed in your operating system e.g

                                     on Debian Linux you can use «dpkg-reconfigure locales»).

                                     If you use UTF-8 locales, make sure to set the «charset» option

                                     to UTF-8 too. If you mix different locales for different users

                                     you should avoid words in the emaildateformat specification, e.g.:

                                     emaildateformat=%A, %d %B %Y, %H:%M:%S

 attach=yes                  Attach the voicemail to the notification email *NOT* the pager email

 attachfmt=wav49      Which format to attach to the email.  Normally this is the

                                     first format specified in the format parameter above, but this

                                     option lets you customize the format sent to particular mailboxes.

                                     Useful if Windows users want wav49, but Linux users want gsm.

                                     [per-mailbox only]

 saycid=yes                  Say the caller id information before the message. If not described,

                                         or set to no, it will be in the envelope. When enabled, if a recorded file

                                         with the same name as the caller id exists in

                                         <astspooldir>/recordings/callerids, then that file will be played as a name

                                         rather than saying each digit as a phone number.

 cidinternalcontexts=intern    Internal Context for Name Playback instead of

                                     extension digits when saying caller id.

 sayduration=no           Turn on/off the duration information before the message. [ON by default]

 saydurationm=2         Specify the minimum duration to say. Default is 2 minutes

 dialout=fromvm  Context to dial out from [option 4 from mailbox’s advanced menu].

                  If not specified, option 4 will not be listed and dialing out

                  from within VoiceMailMain() will not be permitted.

sendvoicemail=yes  Allow the user to compose and send a voicemail while inside

                   VoiceMailMain() [option 5 from mailbox’s advanced menu].

                   If set to ‘no’, option 5 will not be listed.

 searchcontexts=yes    Current default behavior is to search only the default context

                                     if one is not specified.  The older behavior was to search all contexts.

                                     This option restores the old behavior [DEFAULT=no]

                                     Note: If you have this option enabled, then you will be required to have

                                     unique mailbox names across all contexts. Otherwise, an ambiguity is created

                                     since it is impossible to know which mailbox to retrieve when one is requested.

 callback=fromvm       Context to call back from

                                         if not listed, calling the sender back will not be permitted

 exitcontext=fromvm     Context to go to on user exit such as * or 0

                             The default is the current context.

 review=yes                 Allow sender to review/rerecord their message before saving it [OFF by default

 operator=yes       Allow sender to hit 0 before/after/during leaving a voicemail to

                     reach an operator.  This option REQUIRES an ‘o’ extension in the

                     same context (or in exitcontext, if set), as that is where the

                     0 key will send you.  [OFF by default]

 envelope=no               Turn on/off envelope playback before message playback. [ON by default]

                                         This does NOT affect option 3,3 from the advanced options menu

 delete=yes                 After notification, the voicemail is deleted from the server. [per-mailbox only]

                                         This is intended for use with users who wish to receive their

                                         voicemail ONLY by email. Note:  «deletevoicemail» is provided as an

                                         equivalent option for Realtime configuration.

 alias=Bongo        Use this additional string for comparison while looking

                     for a match in the Directory application.  This option

                     may be specified multiple times to specify additional

                     strings [per-mailbox only]

 volgain=0.0                Emails bearing the voicemail may arrive in a volume too

                                         quiet to be heard.  This parameter allows you to specify how

                                         much gain to add to the message when sending a voicemail.

                                         NOTE: sox must be installed for this option to work.

 nextaftercmd=yes      Skips to the next message after hitting 7 or 9 to delete/save current message.

 forcename=yes                      Forces a new user to record their name.  A new user is

                                         determined by the password being the same as

                                         the mailbox number.  The default is «no».

 forcegreetings=no      This is the same as forcename, except for recording

                                         greetings.  The default is «no».

 hidefromdir=yes        Hide this mailbox from the directory produced by app_directory

                                         The default is «no».

 tempgreetwarn=yes   Remind the user that their temporary greeting is set

 

 passwordlocation=spooldir

                     Usually the voicemail password (vmsecret) is stored in

                     this configuration file.  By setting this option you can

                     specify where Asterisk should read/write the vmsecret.

                     Supported options:

                       voicemail.conf:

                         This is the default option.  The secret is read from

                         and written to voicemail.conf (or users.conf).

                       spooldir:

                         The secret is stored in a separate file in the user’s

                         voicemail spool directory in a file named secret.conf.

                         Please ensure that normal Linux users are not

                         permitted to access Asterisk’s spool directory as the

                         secret is stored in plain text.  If a secret is not

                         found in this directory, the password in

                         voicemail.conf (or users.conf) will be used.

                     Note that this option does not affect password storage for

                     realtime users, which are still stored in the realtime

                     backend.

 messagewrap=no     Enable next/last message to wrap around to

                     first (from last) and last (from first) message

                     The default is «no».

 minpassword=0  Enforce minimum password length

 

 vm-login=custom_sound

                                         Customize which sound file is used instead of the default

                                         prompt that says: «Comedian Mail. Mailbox?»

 vm-newuser=custom_sound

                                         Customize which sound file is used instead of the default

                                         prompt that says: «Welcome to Comedian Mail. First, I will

                                         guide you through a short setup process.»

 vm-password=custom_sound

                                         Customize which sound file is used instead of the default

                                         prompt that says: «password»

 vm-newpassword=custom_sound

                                         Customize which sound file is used instead of the default

                                         prompt that says: «Please enter your new password followed by

                                         the pound key.»

 vm-passchanged=custom_sound

                                         Customize which sound file is used instead of the default

                                         prompt that says: «Your password has been changed.»

 vm-reenterpassword=custom_sound

                                         Customize which sound file is used instead of the default

                                         prompt that says: «Please re-enter your password followed by

                                         the pound key»

 vm-mismatch=custom_sound

                                         Customize which sound file is used instead of the default

                                         prompt that says: «The passwords you entered and re-entered

                                         did not match.»

 vm-invalid-password=custom_sound

                                         Customize which sound file is used instead of the default

                                         prompt that says: …

 vm-pls-try-again=custom_sound

                         Customize which sound file is used instead of the

                         default prompt that says «Please try again.»

 vm-prepend-timeout=custom_sound

                         Customize which sound file is used when the user

                         times out while recording a prepend message instead

                         of the default prompt that says «then press pound»

                         note that this will currently follow vm-pls-try-again.

                         this behavior is subject to change in the near future.

 listen-control-forward-key=#            Customize the key that fast-forwards message playback

 listen-control-reverse-key=*  Customize the key that rewinds message playback

 listen-control-pause-key=0    Customize the key that pauses/unpauses message playback

 listen-control-restart-key=2   Customize the key that restarts message playback

 listen-control-stop-key=13456789    Customize the keys that interrupt message playback, probably all keys not set above

 

 Maximum number of messages allowed in the ‘Deleted’ folder. If set to 0

 or no then no deleted messages will be moved. If non-zero (max 9999) then up

 to this number of messages will be automagically saved when they are

 ‘deleted’ on a FIFO basis.

 defaults to being off

 backupdeleted=100

 

[zonemessages]

 Users may be located in different timezones, or may have different

 message announcements for their introductory message when they enter

 the voicemail system. Set the message and the timezone each user

 hears here. Set the user into one of these zones with the tz= attribute

 in the options field of the mailbox. Of course, language substitution

 still applies here so you may have several directory trees that have

 alternate language choices.

 

 Look in /usr/share/zoneinfo/ for names of timezones.

 Look at the manual page for strftime for a quick tutorial on how the

 variable substitution is done on the values below.

 

 Supported values:

 ‘filename’    filename of a soundfile (single ticks around the filename

               required)

 ${VAR}        variable substitution

 A or a        Day of week (Saturday, Sunday, …)

 B or b or h   Month name (January, February, …)

 d or e        numeric day of month (first, second, …, thirty-first)

 Y             Year

 I or l        Hour, 12 hour clock

 H             Hour, 24 hour clock (single digit hours preceded by «oh»)

 k             Hour, 24 hour clock (single digit hours NOT preceded by «oh»)

 M             Minute, with 00 pronounced as «o’clock»

 N             Minute, with 00 pronounced as «hundred» (US military time)

 P or p        AM or PM

 Q             «today», «yesterday» or ABdY

               (*note: not standard strftime value)

 q             «» (for today), «yesterday», weekday, or ABdY

               (*note: not standard strftime value)

 R             24 hour time, including minute

 

eastern=America/New_York|’vm-received’ Q ‘digits/at’ IMp

central=America/Chicago|’vm-received’ Q ‘digits/at’ IMp

central24=America/Chicago|’vm-received’ q ‘digits/at’ H N ‘hours’

military=Zulu|’vm-received’ q ‘digits/at’ H N ‘hours’ ‘phonetic/z_p’

european=Europe/Copenhagen|’vm-received’ a d b ‘digits/at’ HM

 

 

 

[default]

 Note: The rest of the system must reference mailboxes defined here as mailbox@default.

 

1234 => 4242,Example Mailbox,root@localhost

4200 => 9855,Mark Spencer,markster@linux-support.net,mypager@digium.com,attach=no|serveremail=myaddy@digium.com|fromstring=MySystem|tz=central|maxmsg=10

4300 => 3456,Ben Rigas,ben@american-computer.net

4310 => -5432,Sales,sales@marko.net

4069 => 6522,Matt Brooks,matt@marko.net,,|tz=central|attach=yes|saycid=yes|dialout=fromvm|callback=fromvm|review=yes|operator=yes|envelope=yes|moveheard=yes|sayduration=yes|saydurationm=1

4073 => 1099,Bianca Paige,bianca@biancapaige.com,,delete=1|emailsubject=You have a new voicemail.|emailbody=Click on the attachment to listen.|rip=2010-06-04

4110 => 3443,Rob Flynn,rflynn@blueridge.net

4235 => 1234,Jim Holmes,jim@astricon.ips,,Tz=european

 

 

 

 Mailboxes may be organized into multiple contexts for

 voicemail virtualhosting

 

 

[other]

The intro can be customized on a per-context basis

directoryintro=dir-company2

1234 => 5678,Company2 User,root@localhost

 

 example for our acme compartmentalized company

 

 Pete telecommutes from Chicago, so we’ll customize timestamps for him.

 

[acme]

111 => 7383,Pete,pete@acme-widgets.com,,tz=central

112 => 6262,Nancy,nancy@acme-widgets.com

 

 

 —————————————————————————

 IMAP user settings and overrides.  These are only applicable when Asterisk is

 compiled with IMAP support.

 

 imapuser=username                 The IMAP username of the mailbox to access

 imappassword=password             The IMAP password of the user

 imapvmshareid=xxxx                A shared mailbox ID to use for the IMAP mailbox

                                    login, as opposed to the mailbox dialed

 imapfolder                        Overrides the global imapfolder setting

 imapserver                        Overrides the global imapserver setting

 imapport                          Overrides the global imapport setting

 imapflags                         Overrides the global imapflags setting

 

 

[imapvm]

4324 => 7764,Ellis Redding,red@buxton.us,,imapuser=eredding|imappassword=g3tbusy|imapfolder=notinbox

4325 => 2392,Andrew Dufresne,andy@dufresne.info,,imapuser=adufresne|imappassword=rockh@mmer

 

Este módulo nos permite crear troncales mediante el protocolo IAX2 propietario de asterisk para poder intercomunicar dos conmutadores que trabajen sobre esta tecnología, mediante una cuenta de usuario y un peer. Para eso, se requiere que el peer en el punto local coincida con el usuario del punto remoto. Para explicarlo mejor he aquí esta gráfica.

Peer: Origen de la llamada

User: Destino de la llamada

 

Las llamadas salientes del Servidor A usarán el Peer A que se comunicará con el User B que permitirá hacer llamadas hacia las extensiones del Servidor B. En el caso contrario, el Peer B será usado por las extensiones del Servidor B, para comunicarse con el User A que permitirá hacer llamadas hacia las extensiones del Servidor A.

 

Entre las ventajas con las que cuenta dicho protocolo son las siguientes:

  • Señalización y media a través de un mismo puerto (4569 UDP)
  • Se salta los problemas que provoca la mala implementación del NAT de algunos routers.
  • Soporte de cifrado nativo RSA con SHA-1. (comunicación de señalización y media totalmente cifrada)
  • Soporte TRUNK (incluye varias conversaciones en el mismo paquete, permitiendo ahorrar ancho de banda cuando hay varias conversaciones simultaneas)
  • Unificación del modo DTMF (al permitir únicamente DTMF)

 

 

Creación de un peer IAX

Para crear un peer con protocolo IAX damos clic en el botón Nuevo IAX señalada con el icono .

Llenamos los siguientes campos:

 

  1. Name: to-sitio (se recomienda que al ser un peer se utilice la nomenclatura “to-nombresitio)

 

Valor: to-servidorb

 

  1. Allow: Codecs que utilizarán los sitios para poder comunicarse

 

Valor: gsm

 

Nota: los dos sitios deben especificar los mismos códecs para poderse comunicar.

 

  1. Auth: Tipo de autenticación realizada, en la configuración realizada la contraseña se guarda en texto plano, existen la opción MD5 con la que el nivel seguridad incrementa progresivamente

 

Valor: md5

 

 

  1. Codecpriority: Este parámetro controla la negociación de codec de la llamada IAX entrante.

 

Valor: reqonly

 

  1. Context: contexto por el cual saldrán las llamadas del peer

 

Valor: vip

 

  1. Disallow: permite deshabilitar un codecs

 

Valor: all

 

  1. notransfer: parámetro para no permitir transferencias en la troncal

 

Valor: yes

 

  1. Qualify: parámetro para determinar cuando el dispositivo puede ser alcanzado

 

Valor: yes

 

  1. Regseconds: Número de segundos entre el registro IAX

 

Valor: 0

 

  1. Requirecalltoken: Parámetro no (se debe poner en no para no afectar la comunicación)

 

Valor: no

 

  1. Secret: contraseña con la que autenticaremos los dos sitios

 

Ejemplo: contraseña

 

  1. Trunk: Paramétro para indicar que se trata de una troncal IAX

 

Valor: yes

 

  1. Trunkfreq: Frecuencia de sincronía en la troncal

 

Valor: 20

 

  1. Type: corresponde al tipo de usuario, en este caso peer lo que le permite hacer llamadas

 

Valor: peer

 

Para guardar el User damos clic en el botón Guardar (Save).

 

 

Creación de un User IAX

 

Para crear un user bajo protocolo IAX2 nos dirigimos a la pestaña PBX -> IAX Extensions.

Una vez dentro damos clic en el botón Nuevo IAX.

Llenamos los siguientes campos:

 

  1. Name: auth-sitio (se recomienda que al ser un peer se utilice la nomenclatura “auth-nombresitio)

 

Valor: auth-servidora

 

  1. Allow: Codecs que utilizarán los sitios para poder comunicarse

 

Valor: gsm

 

Nota: los dos sitios deben especificar los mismos códecs para poderse comunicar.

 

  1. Auth: Tipo de autenticación realizada, en la configuración realizada la contraseña se guarda en texto plano, existen la opción MD5 con la que el nivel seguridad incrementa progresivamente

 

Valor: md5

 

  1. Codecpriority: Este parámetro controla la negociación de codec de la llamada IAX entrante

 

Valor: reqonly

 

  1. Context: contexto al que llegarán las llamadas recibidas del peer

 

Valor: in-from-serverb

 

  1. Disallow: permite deshabilitar un codec

 

Valor: all

 

  1. Host: Parámetro para especificar cada ip asociada con esta cuenta

 

Valor: dynamic

 

  1. notransfer: parámetro para no permitir transferencias en la troncal

 

Valor: yes

 

  1. Qualify: Para determinar cuando el dispositivo puede ser alcanzado

 

Valor: yes

 

  1. Regseconds: Número de segundos entre el registro IAX

 

Valor: 0

 

  1. Requirecalltoken: Parámetro no (se debe poner en no para no afectar la comunicación)

 

Valor: no

 

  1. Secret: contraseña con la que autenticaremos los dos sitios

 

Ejemplo: contraseña

 

  1. Trunk: Parámetro para especificar que se trata de una troncal

 

Valor: yes

 

  1. Trunkfreq: Frecuencia de sincronía en la troncal

 

Valor: 20

 

  1. Type: corresponde al tipo de usuario, en este caso user lo que le permite recibir llamadas

 

Valor: User

 

 

Para guardar el User damos clic en el botón Guardar (Save).

 

 

Editar un Peer/User IAX

Para poder editar un peer/user nos ubicamos en el deseado y damos clic en el icono de editar ubicado en la parte derecha del peer/user.

 

Una vez dentro ubicamos los datos a editar:

Para guardar el User damos clic en el botón Guardar (Save).

 

 

Eliminar un Peer/User IAX

Para poder eliminar un peer/user nos ubicamos en el deseado y damos clic en el icono de borrar ubicado en la parte derecha del peer/user.

Damos clic y en seguida saldrá una pantalla emergente la cual nos solicita la confirmación.

Por último, confirmamos la eliminación dando clic en Accept.

 

 

 

 

 

 

 

 

Glosario

Dato

Valor

Descripción

accountcode

Algún código

Para utilizar el código de cuenta predeterminado

allow

Nombre del códec

Nombre del códec o códecs que se utilizarán separados por coma

amaflags

default|omit|billing|documentation

Este campo es usado para la generación de grabación detallada de llamadas.

auth

plaintext|md5|rsa

Tipo de autenticación realizada, puede ser texto plano o con los algoritmos md5 y rsa.

callerid

texto

Especificar el string del caller ID se será usado para un usuario

callgroup

Número

Especificar el grupo de llamadas para poder se tomadas por alguien perteneciente al mismo grupo

codecpriority

caller|host|disabled|reqonly

Este parámetro controla la negociación de códec de la llamada IAX entrante

context

texto

Especificar el contexto entrante para este usuario

dbsecret

Clave alfanumerica

La contraseña de autenticación que también puede ser almacenada en la base de datos de asterisk

defaultip

Dirección IP

La dirección IP para ser usada antes del registro

deny

Dirección IP/ Dirección de red

Denegar Dirección IP/ Dirección de Red para llamadas entrantes

disallow

codec especifico|all

Permite deshabilitar un códec o deshabilitar todos los códecs

encryption

yes|no

Habilita la encriptación en el Protocolo IAX2

forcejitterbuffer

Yes| no

Esta opción es usada cuando tenemos puntos finales con jitter buffers malos

host

Dirección IP|dynamic

Parámetro para especificar cada IP asociada con esta cuenta

inkeys

Clave alfanumérica

Las claves públicas utilizadas para descifrar la autenticación para las solicitudes de clientes entrantes

jitterbuffer

Yes|no

si usted desea usar la opción de jitter buffer
(almacenamiento de paquetes de voz para maximizar la calidad de la comunicación)

language

primeras dos letras del idioma ej. (es: español,en: inglés)

Campo para especificar el idioma por defecto para todos los usuarios, por defecto es: en

mailbox

email con formato correcto: mailbox@correo

Buzón de voz para esta cuenta

mask

mascara de la red, formato 24 ej. (255.255.255.0)

Máscara de red utilizada en la configuración del host

maxauthreq

número

Especifica el número máximo de tiempo para replicar paquetes de autenticación

maxcallnumbers

Número

Limita la cantidad de números de llamada permitidos para cada dirección IP remota.

mohinterpret

passthrough|any music-on-hold

Esta opción especifica una preferencia para la clase de música en espera de este canal, el valor por defecto es vacío

mohsuggest

default|nombre de la clase de música en espera

Especifica qué clase de música en espera se sugiere al canal del interlocutor cuando este canal pone al interlocutor en espera

musiconhold

texto

Especifica la música en espera al canal del interlocutor cuando este canal pone al interlocutor en espera

name

texto

Nombre que tendrá el peer|user

notransfer

yes|no

parámetro para no permitir transferencias en la troncal

organization_domain

texto

nombre de dominio que se utiliza en la organización

outkey

Clave alfanumerica

La clave privada utilizada para cifrar las solicitudes salientes para el user

permit

Dirección IP| Dirección de red

Permitir Dirección IP/ Dirección de Red para llamadas entrantes

pickupgroup

Número

Especificar el grupo de llamadas para poder tomar llamadas

port

Número

Número de puerto, por defecto es 4569

qualify

yes|no

Parámetro para revisar que el peer siga arriba

qualifyfreqnotok

Número

La frecuencia en milisegundos con las que el peer hará el ping para revisar si se encuentra en lag o no disponible el user

qualifyfreqok

Número

La frecuencia en milisegundos con las que el peer hará el ping disponible el user

qualifysmoothing

yes|no

Parámetro para utilizar un promedio de los dos últimos resultados de ping para reducir los hosts con lag detectados falsamente, por defecto es: no

regcontext

texto

Asterisk creará y destruirá dinámicamente la extensión NoOp de prioridad 1 para un par dado que se registre o anule el registro con nosotros

regexten

texto

Asterisk creará y destruirá dinámicamente la extensión NoOp de prioridad 1 para un par dado que se registre o anule el registro con nosotros

regseconds

Número

Número de segundos entre el registro IAX

requirecalltoken

yes|no|auto

Validación de token entre peer y user (se recomienda dejar en no para o afectar la operación)

secret

Clave alfanumerica

Esta es la contraseña de autenticación para ese User

sendani

yes|no

Habilitar el envío de numero de identificador automático

setvar

texto

Esta variable de canal hará que el archivo de audio dado se reproduzca al completar una transferencia asistida al objetivo de la transferencia

timezone

Continente/Ciudad

Indicar la zona horaria con el formato correcto de la región ej. America/New_York

transfer

yes|no

habilitar la transferencia

trunk

yes|no

Parámetro para indicar que se trata de una troncal

trunkfreq

Número

Dato para indicar el tiempo en mili segundos para enviar mensajes troncales, por defecto es 20ms

trunktimestamps

Número

Cantidades mínimas y máximas de tiempo que las cuentas de IAX2 pueden solicitar como intervalo de caducidad de registro (en segundos).

type

peer|user|friend

Tipo de cuenta a crear

username

texto

Nombre para identificar la cuenta

 

Interactive Voice Response (IVR), la respuesta de voz interactiva es un sistema telefónico que es capaz de recibir una llamada e interactuar con el humano a través de grabaciones de voz y el reconocimiento de respuestas que el usuario ingrese a través de su teléfono, además de ser un sistema automatizado de respuesta interactivo que está orientado a entregar o capturar información a través del teléfono.

 

 

Crear un IVR

Para crear un IVR se debe dar clic sobre el símbolo de agregar ubicado en la parte superior derecha.

 

Una vez dentro se nos mostrará el siguiente formulario

 

  1. Nombre del menú IVR: Se asigna nombre al nuevo IVR.
  2. Nombre del prompt IVR: Se asigna nombre al prompt (audio de fondo en el IVR)
  3. Segundos entre dígitos: Se agrega el número de segundos que esperara el IVR entre cada marcación.
  4. Segundos de espera para la entrada: Se agrega el número de segundos que el IVR espera en respuesta del usuario.
  5. Number of tries: Se agrega el número máximo de intentos de marcación erróneos.
  6. # de prompts IVR:
  7. Prompt  # invalid: Número de intentos válidos antes de enviar a la acción de falla
  8. Seleccione idioma:Se selecciona el idioma en el cual se graba el IVR.
  9. Include Closed: Seleccionar si es que se desea incluir el contexto closed
  10. Include app-direcotry: Seleccionar si es que se desea incluir el contexto closed
  11. Prompt To Play: Audio que se reproducirá al llegar al máximo número de intentos en el IVR.
  12. Opciones en el IVR: En esta sección se añaden las opciones que tendrá nuestro IVR y como es que serán desbordadas estas opciones al ser seleccionadas por el usuario.

 

Ejemplo:

Opción 1: Ventas

Opción 2: Soporte

Opción 3: Administración

Opción 4: Segundo-IVR

 

Para añadir las opciones damos clic en la parte superior derecha de este apartado

Una vez creada la opción llenamos los siguientes campos

 

Opción IVR: opción que digitará el usuario al ingresar en el IVR

Tipo: Que tipo de desborde tendrá la opción seleccionada

  • IVR
  • Extension
  • Voicemail
  • Ring Group
  • Queue ACD
  • Custom

 

En la opción de CUSTOM, se usará un comando del Dialplan para continuar con la ejecución, por ejemplo:

 

               goto(calls-local,55555555,1)

 

               Sintaxis de este comando:

 

               Aplicación(parametro1,parametro2,parametro3,…,parámetro N.)

 

  • Selección: Opción que utilizará de acuerdo al tipo seleccionado

 

  1. ¿Tiene acción de falla?

De ser seleccionada esta opción proseguir con el paso 14, en caso contrario guardar el IVR

 

 

  1. Acción de Falla

 

De ser seleccionada esta opción en caso de que se llegue al máximo de intentos fallidos la llamada será desbordada a cualquiera de las siguientes opciones:

Desviar llamada a:

  1. IVR
  2. Extension
  3. Voicemail
  4. Ring Group
  5. Queue
  6. Custom

 

En la opción de CUSTOM, se usará un comando del Dialplan para continuar con la ejecución, por ejemplo:

 

goto(calls-local,55555555,1)

Sintaxis de este comando:

Aplicación(parametro1,parametro2,parametro3,…,parámetro N.)

 

Para guardar el IVR damos clic en el botón Guardar (Save).

 

Ejemplo de información de un IVR

 

Editar un IVR

Para editar un IVR previamente creado nos dirigimos a la opción “editar” ubicada en la parte izquierda del ACD señalada con el icono .

 

Damos clic y en seguida se mostrará la configuración del IVR.

 

Ejemplo: Se desea editar el apartado de “Máximo número de intentos” y el apartado de “Failure Action”

Realizamos el cambio deseado y guardamos los cambios con el botón Guardar (Save).

 

 

Eliminar un IVR

 Para eliminar un IVR previamente creado nos dirigimos a la opción “borrar” ubicada en la parte izquierda del IVR señalada con el ícono.

Damos clic y en seguida saldrá una pantalla emergente la cual nos solicita la confirmación.

Por último, confirmamos la eliminación dando clic en Aceptar.

 

 

Este módulo se utiliza para administrar los archivos que se utilizarán como música de espera dentro del conmutador, por ejemplo: se desea establecer ciertos audios como música de espera al entrar en un ACD, y tener diferentes audios como música de espera por defecto es decir al tener una llamada en el teléfono y ponerla en espera, para esto se utilizará el concepto de clase, la cual nos ayuda a separar los audios.

 

Agregar una clase para música en espera

 Para crear una nueva clase para música de espera damos clic en Agregar Música en Espera ubicada en la parte superior derecha.

A continuación, se abrirá el siguiente formulario con los siguientes datos a ingresar

 

  1. Nombre: nombre de la clase para la música en espera
  2. Descripción: descripción de la clase para la música en espera
  3. Modo: Modo con el que se creara la clase para la música en espera
  • custom
  • files
  • mp3nb
  • quietmp3nb
  • quietmp3

De ser seleccionado el modo custom tendrá que ser rellenado el campo 3.1

       3.1 Aplicación: aplicación usada para reproducir los audios indicando la ruta específica y parámetros correspondientes.

  1. Dígito: si esta configurada esta opción la persona que llama y escucha la música de espera pueden cambiarla al digitar cierto número.
  2. Ordenar: Forma en la que se reproducirán los audios.
  • random: reproducir audios aleatoriamente
  • alpha: reproducir los audios de forma alfabéticamente (a,b,c,…)
  1. Formato: formato que tendrá el audio para música en espera (ejemplo: mp3, wav, etc…)
  2. Seleccionar Música en espera: Dar clic en la opción seleccionar para abrir una ventana emergente el cual ayudará a subir el audio deseado que se encuentre la computadora.

 

Seleccionamos y posteriormente se habilitará la opción Subir, a lo que damos clic

Esperamos a que el audio se acabe de subir, para verificar que el audio se haya subido correctamente verificamos en la pestaña Nuevos Archivos a lo cual debería aparecer de la siguiente forma.

Para guardar damos clic en Guardar (Save).

 

 

Editar una clase de música en espera

Para editar una clase para una música en espera nos dirigimos a la opción “editar” ubicada en la parte izquierda de la clase señalada con el icono .

 

Editamos los campos deseados en el primer apartado

 

Si deseamos editar la música de espera en la clase nos dirigimos al apartado Archivos en la carpeta de música en espera.    

Borrar la música en espera existente, damos clic en la opción “borrar” ubicada en la parte izquierda del audio señalada con el icono  .

 

Damos clic y en seguida saldrá una pantalla emergente la cual nos solicita la confirmación

Para guardar los cambios damos clic en Guardar (Save).

 

 

 

Eliminar una clase de música en espera

Para eliminar una clase de música en espera previamente creada nos dirigimos a la opción “borrar” ubicada en la parte izquierda de la clase señalada con el icono  .

 

Damos clic y en seguida saldrá una pantalla emergente la cual nos solicita la confirmación

 

Por último, confirmamos la eliminación dando clic en Aceptar.

 

Un Ring Group realiza la funcionalidad de timbrar en una o más extensiones de manera simultánea por un tiempo definido y en caso de que la llamada no sea contestada se realice un failover hacia una de las siguientes opciones: IVR, Extensión, Buzón de voz, ACD, o custom.

 

Creación de Ring Group

 Para poder crear un Ring Group se deberá dar clic en el botón + en cual está ubicado en la parte superior derecha de la ventana.

 

Donde los parámetros de configuración son de la siguiente manera:

  1. New Ring Group:  Numero de Ring Group que deberá ser marcado desde cualquier extensión, este no debe ser igual a ninguna otra extensión u opción existente en el conmutador.

 

  1. Extensions List: Aquí se definen las extensiones que timbraran de manera simultánea separadas por un guion cada una de ellas, por ejemplo: 100-101-105-110

 

  1. CallerID to append: Algún texto descriptivo para que se agregue al número de teléfono que está marcando, por ejemplo: Soporte

 

  1. Ring Time: Tiempo para timbrar en las extensiones de manera simultánea, este no deberá ser mayor a 60 segundos

 

 

Failure Action

 En caso de que ninguna extensión perteneciente al Ring Group conteste la llamada que se realiza entonces se ejecutara una y solo una de las siguientes opciones:

 

Desviar llamada a:

  1. IVR
  2. Extension
  3. Voicemail
  4. Ring Group
  5. Queue
  6. Custom

 

En la opción de CUSTOM, se usará un comando del Dialplan para continuar con la ejecución, por ejemplo:

 

goto(calls-local,55555555,1)

 

Sintaxis de este comando:

 

Aplicación(parametro1,parametro2,parametro3,…,parámetro N.)

Para guardar el Ring Group damos clic en el botón Guardar (Save).

 

Editar un Ring Group

Para editar un Ring Group previamente creado nos dirigimos a la opción “editar” ubicada en la parte izquierda del ACD señalada con el icono .

 

Damos clic y en seguida se mostrará la configuración del ring group.

 

Ejemplo: Se desea editar el apartado de “Ring Time” y el apartado de “Failure Action”

 

Realizamos el cambio deseado y guardamos los cambios con el botón Guardar (Save).

 

 

 

Eliminar un Ring Group

 Para eliminar un Ring Group previamente creado nos dirigimos a la opción “borrar” ubicada en la parte izquierda del ACD señalada con el icono .

 

Damos clic y en seguida saldrá una pantalla emergente la cual nos solicita la confirmación

Por último, confirmamos la eliminación dando clic en Aceptar.

Este modulo es donde se encuentran todas las opciones de una extensión o troncal tipo SIP.

 

 

CONCEPTOS BÁSICOS

 

El protocolo SIP (Session Initiation Protocol) es el principal protocolo para tener extensiones o troncales dentro del Conmutador.

 

Acceso a SIP Extensions

 

Para accesar a esta opción  se debe realizar lo siguiente:

  1. Accesar a la pagina web del usuario
  2. Ir a PBX
  3. SIP Extensions

 

Donde se mostrará la siguiente pantalla:

 

Donde se encuentran las siguientes opciones generales

 

Nuevo SIP

 

Se usa para crear un nuevo usuario/peer.

 

Filtros de búsqueda

Donde en

Se puede filtrar por numero o nombre de usuario/peer

 

En

Se puede filtrar por context asignado al usuario/peer

 

En 

Se puede filtrar por Caller ID asignado al usuario/peer.

 

 

Barra de Navegación

 

Edición de Extensión

 

Para Editar cualquier extensión se presionara el icono   de usuario/peer a editar con lo cual se desplegara una ventana como la siguiente:

 

Aquí se pueden editar cada uno de los parámetros existentes para la modificación del usuario/peer.

 

Para navegar entre todos los parámetros existentes se pueden usar las siguientes opciones:

 

Control para ir a Parámetro

Aquí en la lista desplegable se selecciona el parámetro deseado y la aplicación nos llevara hasta este parámetro para poder realizar la edición.

 

Barra de desplazamiento

 

Con la cual podemos buscar el parámetro indicado a través de todos los parámetros existentes.

 

 

Botón Cancel

 

Para cancelar cualquier modificación hecha se deberá presionar el icono

 

Boton Guardar

 

Para guardar cualquier modificación hecha se deberá presionar el icono

 

NUEVO SIP

 

Para crear un Nuevo SIP (usuario/peer), se deberá presionar el icono

 

Con lo que aparecerá el siguiente cuadro de dialogo:

 

Donde los campos principales para agregar la información son los siguientes:

 

Name: nombre del usuario/peer

Allow: codecs de audio permitidos para usuario/peer, de fabrica tiene ULAW,ALAW

Context: Contexto asignado a este usuario/peer

Disallow: Permite deshabilitar cualquier codec de audio antes de poner los permitidos en el campo allow, de fabrica viene con ALL

Host: Direccion IP o dns valido para el usuario/peer

Kamailioname: Debe ser el mismo que en el parámetro name

Port: En caso de ser diferente al 5060 se deberá escribir aquí

Qualify: yes o no, para monitorear la latencia de este usuario/peer

Secret: Password que deberá tener en caso de que se permita recibir o llamar a través de el para garantizar la seguridad del usuario/peer

Sippassword: Deberá ser igual que el secret

Type: user/peer/friend, cualquier de estos tres parámetros deberá ser escrito, dependiendo de la funcionalidad del usuario/peer

Username: deberá ser el nombre de usuario a autenticar, dicha información deberá ser con la que se autenticara cualquier dispositivo

 

Una vez que todos los campos tengan información se deberá presionar el botón 

 

Para enviar los cambios realizados hacia el Conmutador se deberá presionar el botón con lo cual los cambios serán activados en el conmutador.

 

Eliminación de un usuario/peer

 

Para eliminar un usuario/peer de la consola se deberá presionar el icono  de la pantalla principal del usuario/peer deseado

 

 

Solicitara una confirmación

 

 

Después se debe presionar el botón , para activar los cambios en el conmutador.

 

Después de realizada la eliminación del usuario/peer este no debe mostrarse en la pantalla

 

 

Para mayor información sobre todos los parámetros que se usan en el protocolo SIP véase el anexo A.

 

 

 

 

 

ANEXO A

 

Configuraciones de SIP– Usuarios y Peers

 

Estas variables pueden ser configuradas para cada SIP peer/usuario

 

(Si no se especifica la configuración de la variable puede ser para los dos usuario y peer)

 

  • accountcode = <string> : Users may be associated with an accountcode. See Asterisk billing
  • allow = <codec> : Allow codecs in order of preference (Use DISALLOW=ALL first, before allowing other codecs)
  • disallow = all : Disallow all codecs for this peer or user definition.
  • allowguest = yes|no : Allow or reject guest calls (default is yes, this can also be set to ‘osp’ if asterisk was compiled with OSP support). (New in v1.2.x).
  • amaflags : Categorization for CDR records. Choices are default, omit, billing, documentation. See Asterisk billing
  • astdb : Appears to insert a value in the Asterisk database. See example below.
  • auth = <authname> : Value assigned to the Digest username= SIP header.
  • callerid = <string> : Caller ID information used when nothing else is available. Defaults to asterisk.
  • busylevel = number : Number of simultaneous calls until user/peer is busy
  • call-limit = number : Number of simultaneous calls through this user/peer.
  • callgroup = num1,num2-num3 : Defines call groups for calls to this device.
  • callingpres = number|descriptive_text : Set Caller-ID presentation on a call. Valid descriptive values are: allowed_not_screened, allowed_passed_screen, allowed_failed_screen, allowed, prohib_not_screened, prohib_passed_screen, prohib_failed_screen, prohib, and unavailable. See SetCallerPres for more information. Default allowed_not_screened.
  • canreinvite = update|yes|no|nonat : If the client is able to support SIP re-invites. Default yes.
  • cid_number = <string> : On incoming (through this peer) calls sets the outbound $CALLERID(num) to <string>. (New in v.1.4.x)
  • context = <context_name> : If type=user, the Context for the inbound call from this SIP user definition. If type=peer, the Context in the dialplan for outbound calls from this SIP peer definition. If type=friend the context used for both inbound and outbound calls through the SIP entities definition. If no type=user entry matches an inbound call, then a type=peer or type=friend will match if the hostname or IP address defined in host= matches.
  • defaultip = Dotted.Quad.IP.Addr : Default IP address of client if host=dynamic is specified. Used if client has not registered at any other IP address. Valid only for type=peer.
  • defaultuser = The new name for the ‘username’ variable.
  • directrtpsetup = yes|no: Similar to canreinvite, but right away passes media to the other party like a SIP proxy
  • dtmfmode = inband|info|rfc2833 : How the client handles DTMF signalling. Default rfc2833. Warning: inband very high CPU load.
  • fromuser = <from_ID> : Specify user to put in “from” instead of $CALLERID(number) (overrides the callerid) when placing calls _to_ peer (another SIP proxy). Valid only for type=peer.
  • fromdomain = <domain> : Sets default From: domain in SIP messages when placing calls _to_ peer. Valid only when in [general] section or type=peer.
  • fullcontact = <sip:uri_contact> : SIP URI contact for realtime peer. Valid only for realtime peers.
  • fullname = “Full Name” : Sets outbound $CALLERID(name). (New in v1.4.x)
  • host = dynamic|hostname|IPAddr : How to find the client – IP # or host name. If you want the phone to register itself, use the keyword dynamic instead of Host IP.
  • incominglimit and outgoinglimit = Number : Limits for number of simultaneous active calls for a SIP client. Valid only for type=peer.
  • insecure : very|yes|no|invite|port : Specifies how to handle connections with peers. Default no (authenticate all connections). invite and port added in v1.2.x, yes and very removed in v1.6.x, possible to use multiple options separated by commas from v1.4.x
  • ipaddr : Dotted Quad IP address of the peer. Valid only for realtime peers.
  • language : A language code defined in indications.conf – defines language for prompts
  • mailbox = mailbox : Voicemail extension (for message waiting indications). Valid only for type=peer. Edit: also valid for type=friend (verified with 1.4.22.1).
  • md5secret : MD5-Hash of “<user>:==SIP_realm==:<secret>” (can be used instead of secret). Default for authenticating to an Asterisk server when SIP realm is not explicitly declared is “<user>:asterisk:<secret>”.
  • musicclass = one of the classes specified in musiconhold.conf
  • musiconhold = Set class of musiconhold on calls from SIP phone. Calls to the phone require SetMusicOnHold cmd of higher priority (lower numerical value of priority) than Dial cmd in dialplan in order to set this class for the call. Calls have the MusicOnHold class set on a per call basis, not on a per phone basis, and making a call through any extension specifying SetMusicOnHold will override this value for the call.
  • subscribemwi: Instructs Asterisk to not send NOTIFY messages for message waiting indication (added in v1.4)
  • name = <name> : Name of the realtime peer. If the peer is an actual phone then this will generally be the extension number of that phone. On some softphones this field corresponds to the “username” field/option in the softphone’s settings. Valid only for realtime peers.
  • nat = yes|no : This variable changes the behaviour of Asterisk for clients behind a firewall. This does not solve the problem if Asterisk is behind the firewall and the client on the outside. Please note that Asterisk 1.0.x nat can now have the values: yes|no|never|route; Asterisk 1.8 can have the values: yes|no|force_rport|comedia. Default no which really means to use rfc3581 techniques.
  • outboundproxy = IP_address or DNS SRV name (excluding the _sip._udp prefix) : SRV name, hostname, or IP address of the outbound SIP Proxy. Valid only in [general] section and type=peer. (New in v1.2.x).
  • permit, deny,mask : IP address and network restriction
  • pickupgroup : Group that can pickup fellow workers’ calls using *8 and the Pickup() application on the *8 extension
  • port : SIP port of the client
  • progressinband = never|no|yes : If we should generate in-band ringing always. Default never.
  • promiscredir = yes|no : Allows support for 302 Redirects; (Note: will redirect them all to the local extension returned in Contact rather than to that extension at the destination). Default no.
  • qualify = yes|no|milliseconds : Check if client is reachable. If yes, the checks occur every 60 seconds. Valid only in [general] section and type=peer.
  • regexten =
  • regseconds = seconds : Number of seconds between SIP REGISTER. Valid only for realtime peer entries.
  • restrictcid : (yes/no) To have the callerid restricted -> sent as ANI; use this to hide the caller ID. This does not seem to work. This variable has been deprecated as of v1.2.x.
  • rtpkeepalive = seconds : Number of seconds, when a RTP Keepalive packet will be sent if no other RTP traffic on that connection. Default 0 (no RTP Keepalive). Valid only in [general] section and type=peer.
  • rtptimeout = seconds : Terminate call if x seconds of no RTP activity when we’re not on hold. Valid only in [general] section and type=peer.
  • rtpholdtimeout = seconds : Terminate call if x seconds of no RTP activity when we’re on hold (must be larger than rtptimeout). Valid only in [general] section and type=peer.
  • secret : If Asterisk is acting as a SIP Server, then this SIP client must login with this Password (A shared secret). If Asterisk is acting as a SIP client to a remote SIP server that requires SIP INVITE authentication, then this field is used to authenticate SIP INVITEs that Asterisk sends to the remote SIP server. Asterisk 1.6.2.x: Changed the secret parameter to remotesecret.
  • sendrpid = yes|no : If a Remote-Party-ID SIP header should be sent. Default no.
  • setvar = variable=value : Channel variable to be set for all calls from this peer/user.
  • Asterisk SIP Subscribecontext = <context_name> : Set a specific context for SIP SUBSCRIBE requests
  • trunkname: Indicates this peer definition is for a SIP trunk. As a result, the $CALLERID(name) will start off blank and requires the dialplan to set the $CALLERID(name). (New in v1.6.x)
  • trustrpid = yes|no : If Remote-Party-ID SIP header should be trusted. Default no.
  • type = user|peer|friend : Relationship to client – outbound provider or full client?
  • useclientcode = yes|no : If yes, then the Call Originator as stated in the CDR will be changed to whatever is specified in a X-ClientCode SIP Header. Default no. (New in v1.2.x)
  • usereqphone = yes|no : Indicates whether to add a “;user=phone” to the URI. Default no. Valid only in [general] and type=peer.
  • username = <username[@realm]> : If Asterisk is accepting SIP INVITE requests from a remote SIP client, this field specifies the user name for authentication. (Contrast with fromuser.) Also, for peers that register with Asterisk, this username is used in INVITEs until we have a registration.
  • vmexten = <string> : Dialplan extension to reach mailbox. Default asterisk. Valid only in [general] or type=peer.

Esta pagina se crea con la finalidad de poder navegar  en los directorios correspondientes a sounds, los cuales son los audios que el PBX reproduce en los IVR, Voicemai, etc.

 

 

Sounds Module  le permitirá́:

 

  • Navegar en diferentes carpetas.
  • Crear carpetas.
  • Subir archivos de audio.
  • Eliminar archivos de audio

 

 

Formato de audio

 

El formato adecuado para subir y que reproduzca el PBX los audios con la mayor calidad deberá ser:

Bit Rate: 64 or 128 Kbps

Audio sample size: 16 bit

Channels: 1 (mono)

Audio sample rate: 8KHz

Audio format PCM, mp3, wav

 

Definiciones, Acronimos y abreviaciones

 

Actualiza la carpeta

Crea nuevo directorio

Sube archivo

Borra archivo o carpeta

 

Sounds Module (Crear, subir/eliminar)

 

Esta pagina se encuentra en el Menú de PBX

 

 

Para poder ejecutar las operaciones de crear, eliminar o subir, se realizará presionando un clic derecho sobre la pagina de sounds, mas especifico sobre el elemento deseado.

 

Crear Directorio

Si deseamos crear un directorio, nos posicionaremos en el icono del directorio donde deseamos crearlo y damos clic derecho, tendremos el menú de acciones y damos clic en crear directorio, no pedirá el nombre del directorio y presionamos el botón aceptar o en caso de rechazar presionamos la “ X ”.

 

El directorio se mostrará de la siguiente manera:

 

Eliminar Directorio.

 

Para eliminar el directorio deberemos entrar al menú de acciones y presionar la acción de Delete, donde nos pedirá confirmar la acción.

 

Subir audio

Para subir los audios necesitamos estar en la carpeta deseada, los audios de los IVR por default están en la carpeta IVR, esto no se puede modificar, por lo que debemos posicionarnos en esta carpeta y dar clic derecho para seleccionar la acción de Upload file, donde nos mostrara una ventana emergente:

 

 

En esta ventana debemos presionar el botón Select para que nos pida subir el archivo desde nuestra PC, en caso de que el archivo sea incorrecto, nos mostrara una leyenda.

 

 

 

 

Si hemos subido el audio correcto, nos mostrara en pantalla el nombre del audio y debemos presionar el botón upload para que este se suba a la carpeta deseada.

 

 

 

Eliminar audio

Para eliminar audio o carpeta debemos dar un clic derecho sobre el elemento a borrar y seleccionar la acción de Delete, posteriormente confirmar la acción.